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Business Performance Lead

2 months ago

Sydney, New South Wales, Australia Medibank Private Limited Full time
About the Role

The Business Performance Lead is a newly created role at Medibank Private Limited, which will support the Amplar Health leadership team by providing unique insights into performance and creating value for funders.

Key Responsibilities
  • Act as a trusted business partner to business and leadership stakeholders, understanding their needs and identifying opportunities to lower the cost to service through automation, process changes, and changes in underlying technology footprint or applications.
  • Elicit end-to-end requirements from multiple business and technical areas, breakdown initiatives into epics and stories, customer journeys, and acceptance criteria.
  • Translate insights into actions to support Amplar Health's strategy across the Home Health, Preventative Health, and Virtual Health divisions.
  • Manage expectations on priorities, deliverables, progress, and timelines while measuring success through business feedback on service quality, usage, and impact of analytics solutions.
About You

You have in-depth business analyst and/or operational experience and are adept at working with both technical and non-technical teams to seamlessly translate business problems into viable solutions.

You have a proven track record on delivering change and previous experience in process improvement and automation projects, ideally within a health organization.

You have experience in facilitating workshops, running meetings, and interviewing, eliciting requirements and information from all levels of staff, including senior stakeholders and technical and business SMEs, understanding and documenting complex business problems, and using Jira and Confluence requirements toolsets.

What We Offer

We celebrate diversity of thought because we want to make better decisions for our customers and our people.

We value the knowledge and contribution of Aboriginal and Torres Strait Islanders.

We are committed to supporting better accessibility for our customers and our people.