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IT Incident Manager
2 months ago
Job Summary
Salt Recruitment is seeking an experienced IT Incident Manager to join their Service Desk team. As an IT Incident Manager, you will play a critical role in proactively anticipating and handling major incidents within the IT Service Desk team.
Key Responsibilities:
- Design and Implement Incident Management Processes: Develop and maintain a streamlined process to efficiently monitor, investigate, and resolve IT incidents with minimal disruption to business operations.
- Lead Incident Resolution: Lead the identification and resolution of major incidents, adhering to established protocols for prioritization and escalation. Ensure prompt resolution while maintaining transparent communication with all relevant stakeholders.
- Monitor and Analyze Critical Systems: Continuously monitor critical business systems, compile comprehensive reports, and provide actionable insights to enhance system performance and prevent future incidents.
- Partner with Internal Teams and Vendors: Partner with internal teams and external vendors to coordinate swift incident resolution and drive improvements in the overall incident management framework.
- Drive Continuous Improvement: Analyze incident trends, diagnose root causes, and champion the adoption of ITIL best practices across the organization to foster continuous improvement.
- Maintain Incident Documentation: Maintain meticulous documentation of incident management procedures and proactively identify opportunities for process automation to enhance operational efficiency.
Essential Requirements:
- ITIL Foundation Certification
- Minimum 3 Years of Experience in Incident Management
- Exceptional Organizational Skills
- Strong Communication Skills
- Expertise in Incident Documentation
Benefits:
- Company Funded Health Insurance
- Laptop and Working from Home Equipment Provided
- Hybrid Working Model
- Social and Tight-Knit Team Environment
