Strategic Leader for Student Services

2 weeks ago

Sydney, New South Wales, Australia University of New South Wales Full time
About the Role

The University of New South Wales is seeking a highly skilled and experienced professional to lead the Student Hub Management team. As the Head of Student Hub Management, you will play a pivotal role in establishing and developing the physical and digital spaces that serve as the primary contact point for students seeking guidance, support, and assistance with student service-related queries and transactions.

Key Responsibilities
  • Strategic Leadership: Provide overall strategic direction and leadership for the shared student services model, including oversight of budget, service standards, resourcing plans, process improvements, and ways of working.
  • Team Development: Provide vision to create and develop a team of highly motivated and customer-centric, skilled professionals who are collaborative in approach and consistently strive to deliver high-quality services and solutions that benefit the student experience.
  • Service Delivery: Provide strong leadership and guidance on the activities of the Student Hub, ensuring stakeholder expectations and service standards are met.
  • Service Improvement: Drive service improvement through the delivery of digital solutions and oversee the development of relevant service catalogues and other information relating to service delivery.
About You

To be successful in this role, you will hold a tertiary qualification, together with a minimum of 5 years of experience leading a service centre, preferably within a large and complex organisation. You will have extensive knowledge and understanding of how a university environment works, as well as proven effective and successful ability to plan and lead change, analyse organisational needs, and develop solutions that meet strategic and operational requirements.

You will also have a successful track record of managing multiple, complex initiatives, coupled with a genuine passion for the delivery of excellent customer service. Outstanding communication and relationship management skills, with a demonstrable track record of fostering and maintaining strong and successful internal and external networks, supporting successful organisational outcomes, are essential.

Additionally, you will have superior leadership skills, with demonstrated ability to create and lead a high-performing team by motivating, coaching, and managing staff to develop a client-focused work culture and achieve organisational goals in a complex environment.

What We Offer

The University of New South Wales offers a competitive salary and access to a range of benefits, including flexible working, additional leave over the Christmas period, access to lifelong learning and career development, progressive HR practices, and discounts and entitlements.

We are committed to equity, diversity, and inclusion and welcome applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent.

  • Strategic Student Engagement Leader

    7 days ago

    Sydney, New South Wales, Australia UNSW Australia Full time

    About the Role:As the Strategic Student Engagement Leader at UNSW Australia, you will play a pivotal role in leading staff and university-wide initiatives to create inclusive extracurricular programs that deliver a world-class student experience beyond the classroom. You will work collaboratively with colleagues within the Student Life team, across the Pro...

  • Strategic Leader for Student Wellbeing

    3 weeks ago

    Sydney, New South Wales, Australia Catholic Education Diocese of Parramatta Full time

    About the RoleCatholic Education Diocese of Parramatta is seeking a highly skilled and experienced leader to join our Executive Team as the Executive General Manager - Student Support. This key role will lead the development and implementation of strategies to enhance student wellbeing and safety across our schools.Key Responsibilities- Foster a supportive...

  • Strategic Director of Student Wellbeing

    3 weeks ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Strategic Director of Student WellbeingBeaumont People is seeking a visionary leader to drive the strategic direction of mental health and wellbeing practitioners across a prestigious school system. The OrganisationThis portfolio of schools, ranging from kindergarten to Year 12, is dedicated to Catholic education and aims to optimise each student's learning...

  • Strategic Director of Student Wellbeing

    2 weeks ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Strategic Director of Student WellbeingBeaumont People is seeking a highly skilled and experienced Strategic Director of Student Wellbeing to lead the strategic direction of mental health and wellbeing practitioners across a prestigious school system.The OrganisationThis portfolio of schools, ranging from kindergarten to Year 12, is dedicated to Catholic...

  • Strategic Leader for Mental Health and Wellbeing

    1 week ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Head of Counselling and WellbeingBeaumont People is seeking a dedicated Strategic Leader for Mental Health and Wellbeing to join their team. This role involves leading the strategic direction of mental health and wellbeing practitioners across a prestigious school system.The OrganisationThe Organisation is a portfolio of schools dedicated to Catholic...

  • Strategic Director of Student Wellbeing

    3 weeks ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Strategic Director of Student WellbeingBeaumont People is seeking a highly skilled and experienced Strategic Director of Student Wellbeing to lead the mental health and wellbeing services across a prestigious school system. The successful candidate will provide strategic leadership for mental health and wellbeing practitioners, ensuring that students receive...

  • Strategic Regional Leader

    2 days ago

    Sydney, New South Wales, Australia Minda Full time

    Job Title: Strategic Regional LeaderMinda is seeking a highly skilled and experienced Strategic Regional Leader to lead our Home and Community Services in the Limestone Coast region. This pivotal role offers a unique opportunity to drive change, implement best practices, and deliver on our ambitious Strategic Plan 2024-2027.Key Responsibilities:Provide sound...

  • Strategic Coordinator for Student Orientations and Transitions

    5 days ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleAs a key member of the Student Engagement Unit at the University of South Australia, you will play a crucial role in leading the development and implementation of the student orientation and transition strategy. This involves project managing the delivery of orientation-based activities and events throughout the year, ensuring a seamless and...

  • Strategic Education Leader

    2 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job OverviewWe are seeking an experienced and dedicated education professional to fill the role of Deputy Principal at our esteemed institution.Key ResponsibilitiesTo provide strategic leadership and support to the school community, with a focus on improving student outcomes and enhancing the educational experience.To work collaboratively with the school...

  • Student Services Coordinator

    7 days ago

    Sydney, New South Wales, Australia Deaf Connect Full time

    This role offers a fantastic opportunity to work in a supportive and inclusive environment with a leading NFP organisation. As a Student Services Officer, you will be part of a collaborative team that focuses on providing an overwhelmingly positive and enriching experience for all learners.The main objective of this role is to improve and enhance the student...

  • Strategic Leader For Secondary Education

    4 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Summary: We are seeking an experienced and visionary leader to fill the role of Head of Department Secondary Studies at Warren Central School. This is a rare opportunity to join a dynamic and inclusive learning environment dedicated to providing high-quality education to students in a regional setting.Key Responsibilities:Lead a faculty in developing and...

  • Strategic Communications Director

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThis is a senior leadership opportunity for a dynamic and experienced communications professional to lead a team of educators and engagement specialists. The role involves developing and implementing strategic communications plans, managing complex stakeholder relationships, and driving the transformation and modernisation of the Parliament of...

  • Strategic Distribution Leader

    1 week ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the Role:Are you a strategic leader with a passion for driving business growth and enhancing customer satisfaction? Allianz Australia Services Pty Ltd is seeking a dynamic Head of Distribution to lead our Direct, Consumer Broker, and Territory Insurance Office (TIO) portfolios.As the Head of Direct Distribution, you will be responsible for identifying,...

  • Strategic Inclusion and Support Leader

    7 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Description:The Deputy Principal Inclusion and Support is a strategic, non-teaching leadership role dedicated to inclusion, with a focus on leading improvement in the learning, wellbeing, and independence of students with disabilities. Key Responsibilities:Leading a school-wide culture that values and promotes inclusion and equityDeveloping staff...

  • Strategic Leader and Advisor

    3 weeks ago

    Sydney, New South Wales, Australia Women's and Children's Health Network Full time

    The Women's and Children's Health Network (WCHN) is seeking a highly strategic and authentic leader to support the Chief Executive in advancing the network's mission.The successful candidate will oversee strategic initiatives to enhance operational efficiencies, foster stakeholder engagements, and provide vital support to executive leaders.As a trusted...

  • Strategic Financial Leader

    2 months ago

    Sydney, New South Wales, Australia Aequalis Consulting (Finance & Accounting) Full time

    About the RoleAequalis Consulting is partnering with a renowned global services group to recruit a Strategic Financial Leader for their most prominent business line. This strategic position is crucial in driving financial and commercial leadership across multiple segments that significantly influence our community.Role Overview: The Strategic Financial...

  • Executive Leader of Student Enhancement

    2 weeks ago

    Sydney, New South Wales, Australia SchoolHouse Full time

    Director of Staff and Student Enhancement OpportunitySchoolHouse is partnering with a K to Year 12 co-educational independent school in Western Sydney to find a highly skilled and dedicated Director of Staff and Student Enhancement. The ideal candidate will have a strong focus on professional growth and development, and will be responsible for leading the...

  • Strategic Leader in Distribution Growth

    5 days ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    As a key member of the Allianz Australia leadership team, we are seeking a dynamic Strategic Leader in Distribution Growth to drive business expansion and customer satisfaction across our Direct, Consumer Broker, and Territory Insurance Office (TIO) portfolios.

  • School Leader

    3 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThe successful applicant will be responsible for developing and implementing student wellbeing initiatives, working closely with external agencies, staff, parents, and the wider community to support students with diverse wellbeing needs.Key ResponsibilitiesDevelop and maintain a culture of advocacy and belonging within the school and across the...

  • Strategic Communications Specialist for Student Experience

    7 days ago

    Sydney, New South Wales, Australia UNSW Australia Full time

    Role OverviewThe Communications and Engagement Lead for the SX Program will be responsible for developing and delivering a comprehensive communications strategy that supports the Student Experience (SX) Program.This role will work closely with the Deputy Vice-Chancellor Education and Student Experience (DVCESE) to provide strategic communications advice and...