Claims Specialist, Liability

7 days ago

Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

Claims Specialist Liability
Insurance Services
2 X Ongoing, Full-Time Positions.

About VMIA
Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.
Our unique perspective across Victorian Government clients provides an opportunity for learning and development across the risk and insurance industry as well as the broader public sector, creating deeper connections with our clients, and a shared understanding of best practice in our fields of expertise.
People are at the heart of everything we do. At VMIA, you'll be encouraged to achieve your career goals in a progressive and flexible workplace that, most importantly lets you be yourself.
Your role
Our claims team is growing, and we have two fantastic opportunities for seasoned claims management professionals to join our claims team within the Insurance Services division.
As our Claims Specialist, you'll be responsible for end-to-end management, assessment, and settlement of a diverse range of liability claims.
You'll be reporting to the Claims Portfolio Manager, Liability in the Claims function of the Insurance Services division.
As part of a small team working for a diverse insurer, this is a great opportunity to collaborate with internal stakeholders and external service providers to deliver high-quality claims outcomes.
Drawing on your highly developed communication, influencing and negotiation skills along with strong analytical skills and insurance industry knowledge, you use insights of trends within your portfolio to work with internal colleagues to educate clients and build their knowledge of emerging trends and strategies to reduce the level and frequency of claims.
Success in this role requires your ability to comfortably use IT systems, work under pressure effectively while maintaining resilience, strong technical expertise and relationship-building and influencing skills.
Who you work with
- You work with the Claims Portfolio Manager, Head of Claims and Claims peers to actively contribute to the development of new and existing claims services, practices, and products to build value to clients.
- You work across VMIA including Underwriters and Risk Advisors to optimise service and product offerings.
- You build and maintain effective relationships with third party service providers to obtain optimum claims resolution and manage recovery opportunities.

About you
- Demonstrated experience in liability claims management within general insurance, legal or similar regulatory environments.
- Excellent interpersonal and communication skills (both verbal and written).
- Resilient with the ability to work under pressure and manage and resolve complex claims within a timely manner.
- Empathetic with the ability to listen and understand the needs of our clients.
- You are solution-focused with the ability to analyse complex issues and problem solve.

We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Please let us know of any accessibility needs to be considered during the recruitment process.
Why work with us?
- We're known for our incredible culture and sense of community - and an employee value proposition that makes our people proud.
- We reward innovation, best practice thinking and collaboration. We're industry leaders in diversity and inclusion, are passionate about gender equality, and encourage and enable our people to bring their whole selves to work.
- We were leaders in working flexibly even before COVID-19. Now, we operate in a hybrid environment, with a suite of events and activities to connect us even when we're apart. We'll continue to work from where it makes sense to, with flexible arrangements that deliver for our clients and work for our people.
- We are a learning organisation, and you can expect to grow, develop, and evolve your professional career whilst at VMIA
- We offer programs, subsidies and leave options to support the wellbeing of our people and invest in their development and growth.

How to apply

**To note**: Applications without a cover letter will not be considered.
Should you be successful for the first round of screening and shortli

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