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Product Ambassador

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time CA$19,700 - CA$22,600
Job Title

Ambassador for Exceptional Customer Experience


As a sales associate at Arc'teryx, you will be the face of the brand on the retail floor, delivering an exceptional experience to our guests. You are passionate about product knowledge and committed to providing outstanding customer service.


About the Role:

  • Deliver a best-in-class brand experience through sharing technical product knowledge and supporting with problem solving
  • Build a strong understanding of our products and seamlessly integrate this information into guest interactions in an authentic way
  • Champion Arc'teryx as a brand ambassador both in-store and in the community
  • Develop your passions both in and out of the store with the support of the team
  • Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Provide feedback on merchandising and in-store experience to help drive sales
  • Maintain an open, collaborative relationship with your team and store leadership
  • Participate in various store tasks as assigned by the leadership team
  • Answer store phones and respond to voicemails and store emails;


We're Looking for Someone Who:

  • Is passionate about delivering exceptional customer service
  • Loves to have fun at work and takes ownership of their responsibilities
  • Is self-motivated and enjoys problem solving
  • Remains highly flexible and adaptable when faced with ambiguity
  • Effectively balances autonomy and collaboration
  • Inspires breakthrough thinking and continuous improvement
  • Seeks the best solutions, with an unwavering commitment to do what's right


Expectations:

  • Be available to work during peak periods
  • Oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
  • Perform/complete additional projects, duties, and assignments as required


Availability Requirements:

  • Must be available for a minimum of one open, one close, and one weekend shift each week
  • Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • Full Time: 30-40 hours per week (5 days per week)
  • Part Time: 10-30 hours per week (2-4 days per week)