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Entry-Level Mining Sector Support Specialist

3 weeks ago

Perth, Western Australia beBeeCustomerSupport Full time $80,000 - $123,456

We offer an entry-level role in the mining sector for a highly motivated individual with exceptional customer service skills.

About the Job:
  • This position involves providing Level 1 support to employees and external customers using our systems across multiple continents.
  • Close collaboration with operational personnel is required to resolve system-related issues.
  • Ensure efficient operation of systems and applications by providing timely support and assistance to users.
  • Analyze requests, troubleshoot incidents, and follow up with users to ensure satisfactory resolution.
  • Participate in knowledge creation activities and maintain the integrity of our Knowledgebase.
Your Qualifications:
  • Previous experience in a Call Centre environment or Customer Service background is necessary.
  • You will be required to learn our system and procedures, and demonstrate a team-oriented approach.
Job Responsibilities:
  • Provide exceptional customer service while resolving queries and issues efficiently.
  • Work closely with the operations team to identify and address any system issues promptly.
  • Maintain accurate records and reports to ensure seamless communication.

To excel in this role, you must possess excellent problem-solving skills, be proactive in identifying solutions, and have strong communication skills to collaborate effectively with colleagues and clients.

Achievements:
  • You will gain hands-on experience in a dynamic industry, developing valuable skills and knowledge.
  • Our company culture values continuous learning, professional growth, and teamwork.
  • Opportunities for career advancement are available to ambitious and dedicated individuals.