Expert IT Field Support Manager

3 days ago

Adelaide, South Australia beBeeInformation Full time $120,000 - $150,000

Delivering Exceptional Technology Services


Job Description

We are seeking a seasoned technology leader to spearhead our IT Field Support team. The ideal candidate will possess exceptional leadership and technical skills, driving the delivery of top-notch technology services across our operations.

  • Key Responsibilities:
  • Strategic Team Leadership: Build and lead a high-performing team of engineers, support analysts, and service delivery professionals; ensure the right resources are in place to support the business 24/7; mentor team members and develop their technical capabilities; foster a customer-centric culture within the technology service teams; establish performance goals and career development paths for team members.
  • Technology Service Management: Oversee the delivery of reliable technology services and support across the organization; maintain service level agreements (SLAs) and operational level agreements (OLAs); guarantee efficient incident, problem, change, and release management with zero exceptions; drive continuous service improvement through regular reviews and feedback mechanisms.

The successful candidate will hold a diploma or bachelor's degree in Information Technology or equivalent, accompanied by 5+ years of progressive experience in IT service management or field IT roles. Additionally, they should have 2-5 years of leadership experience managing technology teams and possess a solid understanding of ITIL processes and service management frameworks.

We seek individuals who are passionate about delivering excellent work every day and committed to our mission of providing delicious food that's...Always Good.

Requirements

To succeed in this role, you will need:

  • Strong leadership and communication skills
  • Proven experience in IT service management
  • Knowledge of ITIL processes and service management frameworks
  • A bachelor's degree in Information Technology or equivalent
  • 5+ years of experience in IT service management or field IT roles
  • 2-5 years of leadership experience managing technology teams

Join us in our pursuit of excellence and become a part of a dynamic team that is shaping the future of food.

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