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Relief Store Manager

2 months ago

City of CanterburyBankstown, Australia RaceTrac Full time

About the Role

We are seeking a highly skilled and experienced Relief Manager to join our team at RaceTrac. As a key member of our store operations team, you will be responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store on designated shifts.

Key Responsibilities

  • Provide exceptional customer service and ensure a frictionless experience for guests
  • Foster positive relationships with colleagues and guests, promoting a professional and respectful work environment
  • Communicate effectively and maintain a consistent team-oriented attitude
  • Efficiently manage guest transactions and suggest complementary products
  • Address and mitigate guest concerns with a sense of urgency, involving regional team members as needed
  • Ensure compliance with all safety regulations, including food safety
  • Maintain a clean and fully stocked store, providing an elevated guest experience
  • Execute shift duties, maintain presentation standards, and represent the RaceTrac brand
  • Clean food preparation areas and equipment to RaceTrac standards
  • Demonstrate RaceTrac's Core Values and Leadership Qualities
  • Lead coaching, training, and assessment of direct reports, adhering to operational standards
  • Provide feedback and recommendations on employee performance and development

Requirements

  • High School Diploma or equivalent
  • 2-3 years' work experience, with 1+ year of management experience preferred
  • Previous experience in high-volume, guest-focused environments preferred
  • Excellent written and verbal communication skills
  • Ability to lift up to 50 pounds and perform physical tasks
  • May require obtaining and maintaining food handler and alcohol server permits