Logistics Operations Support Specialist

We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.

Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People. We attract, develop and empower the most talented people, who share our ambition and strive to demonstrate our values every day.

Our Purpose

We empower people to rediscover all the emotions of sound Our purpose is the reason we exist. It motivates, guides, and allows us to explore new innovations, horizons and opportunities for the business, our customers and each other.

Our Values

We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We empower our people to think freely, perform and succeed, working together to make a lasting difference. We take accountability for setting and delivering the highest standards of quality, and never give up

The Logistics Operations Support Specialist covers a key role in managing and supporting the purchasing flow and return processes, acting as the local point of contact for logistical issues, resolving them or addressing them to the correct escalation path.

This role is responsible for monitoring logistical issues and identifying opportunities to improve logistics customer service and shop purchase transaction processes. This includes but not limited to:

• 1st level logistics support: Navigating the service desk ticketing tool, ServiceNow, problem solving for incidents and escalation process, collecting all 2nd level shop logistic support requests and connecting with the logistic cluster to solve them, partnering with Supply Chain team to assure flawless communication and prompt problem solving.
• Order management (outbound): Managing outbound orders to warehouse (WH) and shops, end to end, interacting with WH, suppliers and logistic providers to verify outbound order status, partnering with Vendors to assure flawless communication and prompt problem solving, creating reporting for outbound order status, presenting to Global SLS Team, flagging any potential IT issues in a timely manner, ensuring resolution and communication any potential risks in a timely manner.
• 2nd level shop support: Monitoring ticket status and producing effective reporting documents, supporting Attune clinics to improve SNOW adoption, supporting Logistics Support Team leader define KPIs for Attune as per global template.
• Training and Continuous Improvement: Supporting the implementation at the country level, together with the Global Shop Logistic support team, of customer service processes, supporting improving automation in the purchasing transactional processes (i.e. adoption of supplier portal, EDI solutions, etc.) and additional continuous improvements projects as requested.
• Logistic specialist: Ensuring materials are delivered to sites in a timely manner as per customer criteria, analysing and monitoring suppliers performance & logistic providers (SLA, age orders), verifying consistency of logistic data on ERP system.

This role requires a strong team player with excellent communication skills. A bachelor's degree in Supply Chain / Logistic is preferred, along with working knowledge of ERP (Oracle preferred), order automation tools (EDI protocols, Supplier Portals) and ticketing tools (ServiceNow). The ideal candidate will have the ability to work within a fast-paced, dynamic environment, be proactive, and have a 'can-do' attitude when handling complex situations.

This is an amazing opportunity to work within a strong culture and develop your career. If you're ready for your next challenge, then APPLY NOW - our vibrant and fun HR team can't wait to meet you

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.