Experience Ambassador

1 week ago

Cairns, Queensland, Australia beBeeCustomer Full time $55,000 - $75,000

At the heart of every exceptional experience is a Guest Service Agent, whose role is to craft unforgettable moments for our guests from check-in to departure.

  • Timely and efficient resolutions to guest queries are crucial in building trust and confidence.
  • Seamless reception experiences, including check-in and check-out procedures, set the tone for a memorable stay.
  • Open communication with the Guest Service Manager regarding feedback and concerns ensures a culture of continuous improvement.
  • Unwavering commitment to delivering outstanding customer service is the hallmark of a successful Guest Service Agent.
  • Ongoing training and development opportunities help refine skills and stay ahead in the industry.
  • Staying up-to-date on hotel room categories, rates, packages, and promotions enables agents to make informed decisions and maximize occupancy.
  • Effective upselling techniques foster a growth mindset and drive revenue.
  • A culture of compliance with hotel security, fire regulations, and health and safety legislation is paramount in ensuring a safe and secure environment.
  • Adhering to company brand standards and guidelines reinforces a sense of identity and consistency across all interactions.

We seek individuals with a strong customer focus, excellent communication skills, and a positive attitude. Experience in a related industry is beneficial, as is proficiency in IT systems. Previous experience in cash handling, conflict resolution, or front office/concierge roles is advantageous. If you have a passion for delivering exceptional guest experiences and working collaboratively as part of a team, we encourage you to apply.

Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences that leave a lasting impression.

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