Retail Customer Experience Specialist

5 days ago

Adelaide, South Australia beBeeCustomer Full time
Job Opportunity

We are seeking a dedicated and customer-focused individual to join our team in a key retail role.

About the Role

This position involves providing exceptional customer service, resolving inquiries promptly and efficiently, and utilising procedures and guidelines to make good business decisions for our organisation and members.

Key Responsibilities
  • Customer Service
    • Deliver outstanding customer service to members and customers
    • Resolve inquiries promptly and efficiently
  • Product Knowledge
    • Become multi-skilled and able to provide information to new and existing members about all of our extensive products
  • Team Collaboration
    • Collaborate with a supportive and dynamic team
Requirements
  • Essential Skills
    • A genuine passion for helping others
    • Proficient with the use of computers
    • A passion for achieving and exceeding targets
    • Ability to build rapport with members and teammates
    • Solid attention to detail and the ability to multi-task
    • Strong communication skills both verbally and in writing
  • Desirable Qualifications
    • Previous retail or customer service experience is highly regarded
About Us

We are one of the South Australia's largest and most iconic organisations, proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We're committed to building a workplace that's diverse and inclusive, where employees are valued for their unique qualities and contributions. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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