Communication Support Specialist

1 month ago

Whyalla Norrie, South Australia GFG-Alliance Full time
Job Title: Communication Support Officer

Reporting to the Iron Ore ICT Support Lead, you will be responsible for ensuring the delivery of communication services to the mining business that meets appropriate safety, voice quality, radio frequency standards, CCTV standards, telecommunication and data statutory requirements.

Key Responsibilities:
  • Identify and act on opportunities to improve safety standards and performance wherever possible
  • Monitor the internal ticketing queue and respond to incidents/outages that are affecting the business within set SLA timeframes
  • Manage assigned project tasks and work with the business units to deliver within the agreed timeframe
  • Assist the IT Team Leader to provide governance standards for all mining communication devices, including but not limited to any statutory or regulatory requirements
  • Maintain and update all documentation including drawings, procedures, reports and schedules
  • Manage the scoping, tendering and implementation of contractor-based tasks
  • Maintain an in-depth understanding of operational technology & support requirements, and recommend innovative technical solutions to satisfy these
About the Role:

You are a result-focused ICT professional with a collaborative inclusive mindset who likes to drive improvements and make value-adding changes. You enjoy working in a dynamic environment to work effectively with a diverse range of people to ensure ICT service needs are delivered to a high standard across our operations.

Requirements:
  • A trade certification in Radio, CCTV and Electronics or equivalent (preferred) or related field or relevant experience
  • Experience with radio (DAMM Tetraflex and analogue), CCTV (Bosch or Panasonic), and telephony (Alcatel-Lucent) systems are highly desirable
  • Demonstrated experience within a service delivery role in ICT
  • Solid understanding of basic network protocols and standards
  • Experience in Working at Heights (High Risk WP licence preferred)
  • An Open Telecommunication Cabler's certificate or registration with structured cabling and fibre optic cabling endorsements (preferred but not essential)
About GFG Alliance:

GFG Alliance is a collection of global businesses and investments owned by Sanjeev Gupta and his family. The Alliance has 3 core industry groups; Liberty Steel, Alvance Aluminium and Simec Energy, different businesses working together as one towards the delivery of a common industrial strategy. We are on a mission to invigorate metals manufacturing and engineering around the world by using sustainable solutions, new technology, local resources, and big thinking.

About Whyalla:

Located on the Eyre Peninsula's Spencer Gulf in South Australia, Whyalla boasts a warm climate, accessible ocean shores and saltwater fishing. Whyalla has over sports codes and activities ranging from wind surfing and kite boarding, paddle boarding and kayaking, sailing, and diving, and a thriving team sport community.

Whyalla is the region's biggest city for retail shopping and offers a range of health care services through the local hospital, well-equipped medical centres and three modern pharmacies. Whyalla is well-served with educational facilities, most notable is the non-Adelaide based university campus in South Australia. Students can gain a quality education from primary school to university without leaving the City.

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