Banking Consultant

We are seeking a highly skilled Banking Consultant to join our team at ANZ. As a Banking Consultant, you will be responsible for providing our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.

• Provide exceptional customer service and support to our customers
• Act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to 'know your customer' from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

To be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
• Ability to multi-task and highly adaptable to change and ambiguity
• Willingness to work in a collaborative team environment
• Sound understanding of compliance
• Excellent communication and interpersonal skills

At ANZ, we offer a range of benefits and opportunities for our employees, including:

• A dynamic and supportive work environment
• Opportunities for career growth and development
• A range of flexible working arrangements
• Access to health and wellbeing services
• Discounts on selected products and services from ANZ

At ANZ, we're shaping a world where people and communities thrive. We're a diverse and inclusive organisation that values the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.