Emergency Response Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeResponsibilities Full time $60,000 - $100,000
Job Opportunity

Delivering exceptional services starts from within.

We're seeking a motivated individual to join our Response Centre team in a dynamic environment.

This is a unique opportunity to work onsite in a premium grade CBD office on an initial six-month contract.

As a Response Officer, you'll be responsible for delivering an outstanding response experience providing critical services to various industries.

Key Responsibilities:

  • Capture and process call-related information accurately and timely.
  • Manage a range of customer enquiries relating to inbound safety and welfare monitoring service calls.
  • Provide excellent customer experiences.
  • Dispatch service orders within regulatory and contractual timeframes.

Requirements

You'll need:

  • Ability to facilitate a rotating roster comprising 8-hour shifts across various days including Public Holidays.
  • Self-motivated, flexible, proactive problem solver who can work under instruction.
  • Able to work and thrive in a fast-paced inbound emergency response centre.
  • Maturity and discipline to deliver consistent quality results.
  • Positive 'can do' approach to all aspects of the role.
  • Strong written and verbal communication skills.
  • High competency working with computers across multiple CRM applications and standard Microsoft suite of products.
  • High attention to detail and ability to follow processes and operating procedures.

What We Offer

Benefits include:

  • Training and career development opportunities.
  • Comprehensive training program.
  • Supportive leadership and recognition of your value.
  • Competitive benefits package.
  • Recognition and reward for your contributions.

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