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Customer Experience Manager

1 week ago

Dandenong, Victoria, Australia ASSA ABLOY Global Solutions Full time
Customer Centricity

The Operations Manager Service & Customer Care role is critical to ensuring that ASSA ABLOY Global Solutions delivers exceptional customer experiences across the Pacific region.

In this position you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

You will lead a team of experienced professionals who share your passion for delivering outstanding results and building long-term relationships with customers.

Your key responsibilities will include:

  • Developing and executing customer-centric service strategies that align with business objectives
  • Leading a team of service professionals to deliver personalized services to customers
  • Collaborating with cross-functional teams to identify opportunities for process improvements
  • Developing and managing budgets to ensure cost-effective service delivery
  • Maintaining strong relationships with customers to ensure their needs are met and exceeded

This is an exciting opportunity for an experienced customer-facing professional to join our dynamic team and contribute to the success of ASSA ABLOY Global Solutions.

Key Requirements

  • Proven track record of delivering customer-centric results in a fast-paced environment
  • Strong leadership skills with ability to motivate and inspire teams
  • Excellent communication and interpersonal skills
  • Able to analyze complex data and make informed decisions
  • Experience working in a matrixed organization