EOI - Customer Care Call Centre Officer

1 week ago


Dandenong, Victoria, Australia MARS Recruitment Full time

We are seeking expressions of interest for Customer Support Officers on a full-time or part-time basis.

We are working with one of Australia's largest networks of automotive, travel, and retail service providers. They run a National Support Centre providing 24/7 support to their membership base.

Base pay range

A$60,000.00/yr - A$65,000.00/yr

Responsibilities:
  • Respond to inbound calls and emails from customers daily, working towards daily individual targets
  • Engage with customers to provide solutions to their issues & queries
  • Provide excellent customer service at all times
  • Meet the high standards expected within this company's culture and customer expectations such as call handling times and call quality
  • Objection handling and having a focus on customer success
  • Training will be provided
Criteria:
  • 1+ years dealing with customers in a phone-based role
  • Proven experience in delivering a superior level of customer service including managing difficult customer conversations in a positive and professional manner
  • Strong active listening, problem-solving, and rapport-building skills
  • Experience with high volume phone/email enquiries
  • Professional communication and interpersonal skills

Note: This company is based in Melbourne's south east suburbs and you must be able to attend the office every day for the first 6 weeks for training.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Telephone Call Centers

Kindly understand that we anticipate a significant number of applications, and we will only be able to contact those candidates who have been shortlisted. We sincerely value your interest in advance.

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