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First Response Counsellor

2 months ago

Australia 1 800 Respect Full time
About the Role

We are seeking experienced First Response Counsellors to join our team at 1800RESPECT, the national front door for people seeking support for domestic, family and sexual violence in Australia.

As a First Response Counsellor, you will provide telephone and online counselling to individuals seeking support, using your skills to assess their unique needs and provide brief, outcome-focused interventions.

Key Responsibilities
  • Provide telephone and online counselling to individuals seeking support for domestic, family and sexual violence
  • Assess the unique needs of each individual and provide brief, outcome-focused interventions
  • Work collaboratively with other team members to provide a comprehensive service
  • Participate in ongoing training and professional development to enhance your skills and knowledge
Requirements
  • A minimum three-year bachelor's qualification in a relevant field
  • Eligibility to register with a relevant professional body (e.g. PACFA, ACA, AASW, AHPRA)
  • At least two years full-time counselling experience (case management not acceptable)
  • Demonstrated experience in brief, outcome-focused counselling (preferably telephone counselling) or equivalent experience in specialised domestic, family and sexual violence counselling, mental health services, crisis services, homelessness etc.
  • Demonstrated authentic, compassionate, empathetic responses in front-line service delivery/counselling role
  • Experience working across telephone counselling/intake/assessment roles
  • Capacity to work and support self and team in a complex and often demanding work environment
What We Offer
  • A flexible work environment, allowing you to work from the comfort of your own home
  • Opportunities for professional development and growth
  • A supportive team environment
  • Competitive remuneration and benefits package
About Us

1800RESPECT is a national service that provides 24/7 support for people affected by domestic, family and sexual violence. We are committed to providing a high-quality, clinically-informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support.

We are a Circle Back Initiative Employer, committed to responding to every applicant.