Leading Home Claims Operations Manager

6 days ago

Sydney, New South Wales, Australia beBeeClaims Full time $145,378 - $168,100

**Job Overview**

We are seeking a highly skilled and experienced Claims Operations Manager to lead our team in delivering exceptional customer service and claims outcomes.

The successful candidate will have proven experience in managing complex claims processes, coordinating daily operations, and ensuring regulatory requirements are met. With a strong focus on quality and accuracy, they will be responsible for monitoring the performance of designated teams and implementing process improvements to drive operational efficiency.

Main Responsibilities:

  • Analyse claims management performance data to identify trends and areas for improvement.
  • Contribute to the development of claims policies and procedures to ensure compliance with regulatory requirements.
  • Collaborate with internal stakeholders to facilitate timely and effective claims resolution.
  • Develop and implement process improvements to enhance operational efficiency and reduce claims cycle time.
  • Mentor and coach team members to enhance their skills and knowledge.

Requirements:

  • Relevant degree qualifications, e.g. Bachelor's degree in Business or related field.
  • Experience in claims management, preferably in the Home Warranty industry.
  • Proven leadership and management skills, with a strong focus on quality and customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external customers.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and innovation.

About Us:

We are a leading provider of insurance and care services, committed to delivering exceptional outcomes for our customers and stakeholders. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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