Excellent Customer Experience Officer

3 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time

An ideal position for anyone interested in engaging in quality conversations with our customers and providing them with guidance and support.

We are looking for individuals who thrive in a dynamic environment, where they can utilise their skills to deliver exceptional customer experiences.

Our Customer Service Officers are the first point of contact for our customers, adding genuine value through simple and straightforward banking products and services.

Key responsibilities include greeting customers with a smile and enthusiasm, proactively exploring their needs, and providing a delightful customer experience.

The role requires confidence, gravitas, and the ability to quickly identify customer needs. A growth mindset is also essential to drive referrals through to our sales teams.

We are seeking individuals who have previous customer service and sales experience, and must have access to reliable transport to travel across our branch network.

At our organisation, we pride ourselves on delivering customer delight and genuine value. We believe in fostering a culture of community and connection, where employees enjoy developing their skills, thriving together, and being recognised by their peers.

We offer a range of benefits including financial rewards, access to hundreds of online perks and discounts, and heart-felt health and wellbeing resources.

If you have a passion for delivering customer excellence and working in a collaborative environment, then this role may be perfect for you.

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