Support Service Professional

7 days ago


Brisbane, Queensland, Australia beBeeService Full time $60,000 - $80,000
Job Title: Support Service ProfessionalJob Summary:

The role of the Support Service Professional plays a crucial part in delivering direct support to individuals with disabilities and Aboriginal and Torres Strait Islander communities. This includes providing guidance to residential care staff, responding to emergent situations, and liaising with various stakeholders.

Key Responsibilities:
  1. Provide support and guidance to residential care staff to ensure continuity and quality of support to people living in the accommodation services, including clients support, health and welfare.
  2. Deliver direct support to people living in the accommodation services and accessing respite.
  3. Respond to emergent situations and critical incidents, including those involving serious disruptive behaviour.
  4. Undertake roster-related duties, such as filling shift vacancies and deploying staff as required.
  5. Act as a contact point for after-hours communication and enquiries as needed.
  6. Liaise with various stakeholders, including staff, families, other agencies, and the community as required.
  7. Proactively undertake service-monitoring activities/tasks as determined by management.
  8. Contribute to support planning for people with a disability who receive services.
  9. Participate in various projects and general administrative duties, including record keeping and preparing reports as needed.
  10. Recognize and contribute to governance structures and quality and safeguard requirements, supporting outcomes for clients through the delivery of high-quality services and continuous improvement.


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