Operations Leader

3 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $120,000
Hotel Operations Excellence

As a hotel operations leader, you will be responsible for overseeing the smooth functioning of our Front Office team. You will ensure that all staff are presented in a professional manner, use company time efficiently, and maintain effective communication with other departments.

Key Responsibilities:

  • Act as the primary point of contact in the absence of senior management, ensuring seamless hotel operations.
  • Develop and implement strategies to maximize profitability while maintaining exceptional customer service standards.
  • Cultivate a sales-driven culture, focusing on up-selling and cross-selling techniques to drive revenue growth.
  • Collaborate with the finance department to manage departmental expenditure within set targets.
  • Direct and supervise all Front Office personnel, providing coaching and mentoring to enhance their skills and performance.
  • Ensure that adequate security procedures are in place at all times, maintaining a safe and secure environment for guests and staff.

Requirements:

  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a high-performing team.
  • Proven experience in hotel operations or a related field, with a demonstrated track record of success.
  • Demonstrated knowledge of hospitality industry trends and best practices, with a passion for staying ahead of the curve.

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