Excellent Customer Service Representative Wanted
2 weeks ago
We are seeking highly motivated and experienced customer service professionals to work on a 3-month temporary contract. The successful candidates will provide exceptional customer service to clients, encompassing high-volume calls via phone, email, or in-person interactions.
Key Responsibilities:- Manage high-volume calls, delivering outstanding customer service through various communication channels
- Provide detailed information about organisation services, resolving customer inquiries to the best possible extent, and guide customers in navigating our website
- Assist with bookings, complaints handling, and ensure effective communication skills
- A minimum of 1+ year of experience in customer service or call centre roles is required
- Previous local government experience and/or experience with TRIM or TechOne is highly desirable
The ideal candidate will possess excellent communication and interpersonal skills, along with the ability to work in a fast-paced environment.
This role presents an opportunity for individuals to develop their skills and gain valuable experience in customer service, while contributing to the success of our team.
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