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Excellent Customer Service Representative Wanted
2 weeks ago
We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative.
In this role, you will be responsible for delivering exceptional customer service through phone, email, and other channels. You will work closely with internal stakeholders to resolve customer inquiries and ensure timely order fulfillment.
Key Responsibilities:- Customer Interaction Management: Respond to customer calls, emails, and chats in a prompt and courteous manner, resolving issues efficiently and effectively.
- Order Processing: Accurately process customer orders, ensuring accurate information is recorded and updated in our system of record.
- Inventory Management: Support warehouse, order fulfillment, and dispatch tasks, including inventory handling and cyclic stock counts.
- Product Knowledge: Stay up-to-date with product knowledge to provide informed responses to customer inquiries.
- Previous Experience: Previous experience within a customer service or contact centre environment.
- Order Processing Skills: Proven experience in processing orders and navigating various systems.
- Deadline-Driven Environment: Proven experience working in a deadline-driven environment.
