Customer Engagement and Personalization Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeEngagement Full time $120,000 - $150,000
Job Title

Customer Engagement Manager

Drive customer engagement and personalization across multiple digital channels.

Manage marketing campaigns and individual customer journeys, leveraging data and technology to elevate customer interactions.

This role is crucial in developing a direct marketing strategy, improving current efforts and exploring innovative options.

The ideal candidate will collaborate with cross-functional teams for day-to-day activities and continuous enhancement.

Key responsibilities include managing marketing campaigns and customer journeys, developing direct marketing strategy, collaborating with cross-functional teams, and targeting and surpassing sales contribution targets and key performance indicators.

Requirements:

  • Extensive experience in e-commerce direct marketing, including CRM strategies and personalization
  • Proven ability to implement scalable direct marketing techniques, delivering tangible outcomes
  • Expertise in designing effective direct marketing initiatives and customer insights
  • Proficiency in working with customer databases and assets
  • Experience with Braze or similar platform
  • Technical proficiency in querying data, such as SQL
What We Offer
  • Competitive remuneration package
  • 20% discount on luxury holidays and experiences
  • Breakfast and lunch provided 5 days a week
  • Health and wellbeing programs
  • Half-day bonus birthday leave

  • Personalized Customer Engagement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000

    **Key Account Marketing Expertise Required**We're seeking a skilled professional to design and execute targeted marketing programs that boost customer lifetime value and revenue growth.The ideal candidate will assist with developing and automating needs-based marketing initiatives, supporting brand marketing and customer experience teams with personalized...

  • Customer Engagement Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $60,000 - $70,000

    About the RoleThe Customer Success Specialist is a key point of contact for all customer interactions, including onboarding and support. This role requires building meaningful relationships with customers to ensure an excellent customer experience.Key Responsibilities:Create lasting, strong relationships with customers through effective communication and...

  • Customer Engagement Professional

    1 week ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $90,000 - $120,000

    Job Description:A fantastic opportunity to join our team and be responsible for managing customers through the lifecycle of their connection to our network from initial enquiry to connection and commercial operation.We are expanding, and this is a great time to be part of the developing renewable and energy transmission market. We currently have two...

  • Customer Engagement Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTraining Full time $90,000 - $120,000

    About the RoleWe are seeking a skilled professional to develop, conduct and maintain effective training programs for customers and employees. As a key team member, you will drive product utilisation through in-person and remote training sessions, collaborate with sales, support and IT teams to advance our product portfolio.

  • Senior Customer Engagement Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomeroriented Full time $75,000 - $99,000

    Client Success Role OverviewDelivering the best customer experience requires a dedicated and client-focused professional. As a Client Success Specialist, you will play a pivotal role in onboarding customers and driving adoption of digital products and services.Key Responsibilities:Engage with clients to understand their needs and provide ongoing support...

  • Customer Engagement Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerRelations Full time $80,000 - $100,000

    Our mission is to create a seamless customer experience by connecting with our customers on a personal level.The OpportunityWe're seeking a dedicated and resourceful Customer Relations Specialist to join our Support Department. You'll be part of a highly skilled team that acts as the voice of the customer – owning complex post-sale cases, advocating for...

  • Advisor Engagement

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Engagement - Innovation & Stakeholder Management****Ongoing/Permanent role wit Revenue NSW****Locations: Parramatta, Gosford, Maitland, Lithgow or Wollongong****Hybrid working available.****The Taxes & Grants division within Revenue NSW is seeking to fill the role of Advisor, Engagement and create a talent pool for future opportunities.*****We are...

  • Customer Engagement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $50,000 - $80,000

    We are seeking a skilled Customer Engagement Specialist to deliver exceptional customer experiences in our flagship store.Job OverviewThis role is perfect for a proactive and passionate individual who can style customers by suggesting key looks and incorporating latest trends with current promotions.The ideal candidate will provide outstanding customer...

  • Customer Engagement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCommunication Full time $50,000 - $60,000

    Customer Engagement SpecialistWe are seeking a skilled and enthusiastic individual to fill the role of Customer Engagement Specialist.This is an exciting opportunity for someone who can build strong relationships with our customers, provide exceptional service, and work closely with the sales team to drive business growth.Key Responsibilities:Engage with...

  • Experience Professional Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCommunity Full time $100,000 - $120,000

    Colliers is a global real estate services firm operating in over 60 countries. Our company advises people on buying, selling, leasing, managing and valuing real estate all over the world.We think differently and are enterprising. We create innovative workplace experiences for businesses that desire best-in-class service for their guests and employees.This...