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Senior Systems Engineer

2 months ago

Sydney, New South Wales, Australia Pathfinder Recruitment Full time
About the Role

Pathfinder Recruitment is seeking a highly skilled Senior Systems Engineer to join a dynamic team in Sydney. As a key member of the Projects Team, you will be responsible for delivering projects across a broad client base, including migrations, relocations, networking, implementations, and upgrades.

About You

We are looking for an individual with 5+ years of experience in technical support and at least 1-2 years of experience as a Senior Level 3 Engineer. You should have a strong understanding of IT products and services, particularly the Microsoft stack, including Windows Server, Office 365, Azure Active Directory, Intune, Exchange Server, and managing virtual environments. Additionally, you should have experience with networking, including switches, routers, and firewalls, as well as a good understanding of VLANs and WIFI.

Key Skills
  • 5+ years of experience in technical support, 1-2 years as a Senior Level 3 Engineer
  • Previous experience working in an MSP environment in a projects role
  • Strong understanding of IT products and services, particularly Microsoft and cloud services
  • Previous experience as an escalation point for level 2
  • Strong systems support experience, including Windows Server, Exchange, Microsoft Intune, Office 365, Azure Active Directory, and managing virtual environments
  • Networking experience across switches, routers, and firewalls
  • Good understanding of VLANs and WIFI and troubleshooting skills
  • Experience with ticketing systems
  • Ability to collaborate with team members and work in a fast-paced environment
  • Experience managing internal and external stakeholders and client relationships
  • Excellent communication and customer service skills
Requirements
  • Current driver's license and access to a vehicle
  • Qualifications in IT or equivalent or industry certifications