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Pre Sales Solution Architect

2 months ago

Sydney, New South Wales, Australia Diligent Corporation Full time
About Us

Diligent Corporation is the global leader in modern governance, providing Software as a Service (SaaS) solutions across governance, risk, compliance, audit, and Environmental, Social, and Governance (ESG) practices.

Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices, enabling them to make better decisions, faster.

We are a team of passionate, smart, and creative individuals who not only want to help build the software company of the future but also make the world a more sustainable, equitable, and better place.

Position Overview

We are seeking a highly professional and motivated individual to combine their technical knowledge with commercial skills to effectively uncover and develop solutions for prospects and customers.

This position requires excellent communication skills and the ability to build strong relationships, as you will interface directly with leaders of large multi-national companies and other key GRC and ESG personas.

Key Responsibilities
  • Leads solution designs, presentations, and demonstrations to prospects and customers.
  • Owns the product and technical aspects of sales engagements to achieve successful outcomes.
  • Works closely with various teams, including Sales, Product Management, Marketing, Customer Success, Solution Architects, Competitive Intelligence, and other content contributors and resources.
  • Proactively scopes the solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and Diligent.
  • Contextualizes the value of our solutions to our clients through value-driven presentations and demonstrations.
  • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers' business requirements.
  • Secures input from all necessary solution stakeholders within Diligent and the prospect.
  • Adapts solutions, as necessary, to ensure appropriate support.
  • Owns and completes product and information security responses for Requests for Proposal (RFPs)/Requests for Information (RFIs).
  • Secures from customer staff commitments needed to ensure a deal's 'technical win'.
  • Meets assigned targets for sales growth in assigned product lines, market areas, channel, or other teams supported.
  • Acts as a Diligent ambassador; attends events and tradeshows representing Diligent.
  • Provides coaching and professional development to team members and sales colleagues in order to enhance their product knowledge, technical acumen, and technical sales skills.
Required Experience/Skills
  • Demonstrates expertise across Diligent solutions to qualify or win deals.
  • Strong communication skills both written and verbal in English.
  • Partner with sales team and maintain a productive and positive relationship.
  • Contributes to team sales quotas.
  • Maintains high customer satisfaction ratings that meet company standards.
  • Completes required training and development objectives within the assigned time frame.
  • Self-enabling; rapidly acquires new technical skills and domain knowledge.
  • Maintains strong presentation skills and be able to communicate professionally through various means (email, Slack, written, etc.).
What Diligent Offers You

We are a company that values creativity and innovation. We are a team of passionate, smart, and creative individuals who not only want to help build the software company of the future but also make the world a more sustainable, equitable, and better place.

We offer a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time-off policy, and wellness programs to name a few.

We have teams all over the world, with office hubs in various locations. We are committed to fostering and encouraging diversity through our Employee Resource Groups and providing access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

We are a company that values diversity and inclusion. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws.