Customer Banking Professional

1 month ago


Canberra, ACT, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a part-time Customer Banking Specialist to join our Gungahlin team. As the public face of CommBank, you will deliver a seamless banking experience to our customers.

Key Responsibilities
  • Have in-depth conversations with customers about their banking needs, including home loans, business banking, and financial advice.
  • Support customers with enquiries, cash handling, and transactional services.
  • Complete financial health checks to assess customers' financial needs and identify areas for improvement.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, and act with integrity.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing of our customers.
About Us

As the Retail Banking Services team, we deliver a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Working with us means you'll positively impact our customers' lives and be there for them when they need us.



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