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Service Execution Team Leader

2 months ago

Springvale, Australia IKEA Full time
About the Role

We are seeking a highly skilled and experienced Service Execution Team Leader to join our team at IKEA. As a key member of our operations team, you will be responsible for overseeing the daily operations of our Service Execution team, ensuring high-quality performance and efficient execution of tasks.

Key Responsibilities
  • Accountable for overseeing the team's performance to ensure high-quality daily operations in Service Execution.
  • Take the lead in identifying, recruiting, retaining, and developing talent within the Service Execution team.
  • Managing and supporting the day-to-day operations, tasks and co-workers of the Service Execution team.
  • Ensuring that you and your team possess a safety mindset, working in compliance with the IKEA standard operating procedures, Code of Conduct and local legislation relating to health, safety & security, and the environment.
Requirements
  • Passionate about ensuring we meet our customers in the best way and securing excellence in Service Execution operations.
  • A people's person, with proven experience leading and developing teams.
  • Sound computer literacy and understanding of Microsoft Office suite/apps.
  • Exceptional communication skills, able to build relationships, collaborate and effectively influence and manage internal/external stakeholders.
  • A forward thinker who works calmly under pressure, taking ownership of quick decisions and problem solving.
About IKEA

At IKEA, we believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.