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Customer Service Representative

3 weeks ago

Canberra, ACT, Australia Discovery Parks Full time
About the Role

At Discovery Parks, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our guests feel welcome and cared for.

Key Responsibilities
  • Provide outstanding customer service through phone, email, and face-to-face interactions
  • Process reservations, changes, and payments accurately and efficiently
  • Liaise with internal teams to ensure seamless operations
  • Upsell and promote third-party products and merchandise
Requirements
  • Previous experience in hospitality or a related industry
  • Excellent communication and interpersonal skills
  • Proficient computer skills, including knowledge of RMS systems
  • Able to work weekends, public holidays, and evenings as required