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Customer Service Representative

2 weeks ago

Canberra, ACT, Australia Coles Supermarkets Australia Pty Ltd Full time

We are seeking a Customer Service Representative to join our team at Liquorland, a leading liquor store chain in Australia. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a clean and organized store environment.

About the Company:

  • Liquorland is part of Coles Group, a leading retail company in Australia.
  • We offer a wide range of local and imported beverages, as well as a convenient shopping experience.

About the Role:

  • Provide excellent customer service by engaging with customers, answering queries, and making recommendations.
  • Resolve customer complaints in a fair and timely manner.
  • Maintain a clean and organized store environment, including shelving, displays, and stock levels.
  • Work collaboratively with colleagues to achieve sales targets and meet customer needs.

Requirements:

  • A commitment to providing great customer experiences.
  • The ability to work effectively in a fast-paced environment.
  • A current accredited Responsible Service of Alcohol (RSA) qualification.

About You:

  • You have a strong passion for the liquor industry and a desire to learn about different products.
  • You are a team player who is able to work collaboratively with colleagues.
  • You are committed to providing excellent customer service and meeting sales targets.

Benefits:

  • A competitive hourly rate.
  • A comprehensive training program to help you develop your skills and knowledge.
  • Ongoing support and coaching from experienced colleagues.