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Client Service Partners

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $90,000 - $120,000
About the Role

We are seeking highly motivated and client-focused professionals to join our team as Client Service Partners.

In this role, you will be the first point of contact for clients and financial advisers, delivering exceptional service via phone, email, and web chat.

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  • Handle inbound calls and emails from clients.
  • Provide accurate support on superannuation, insurance, investments, and pensions.
  • Address inquiries and resolve issues professionally.
  • Maintain accurate records of client interactions.
  • Collaborate with team members to meet performance targets.
  • Uphold high standards of service and company values.
Candidate Requirements
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and a passion for helping others.
  • A positive attitude and commitment to service excellence.
  • Ability to learn and adapt to new systems and processes.
  • Flexibility to work a rotating schedule between 8 am and 8 pm, Monday to Friday.
  • Comfort with hybrid work (minimum 2 days in-office per week).
  • No prior financial experience required; comprehensive training provided.
  • Interest or background in superannuation, insurance, investments, and pensions.
Benefits

This is an excellent opportunity to develop your skills and build a rewarding career in client services. We offer a supportive and dynamic work environment, along with opportunities for professional growth and development.

Working Conditions

The successful candidate will be based in Brisbane and will be required to work a rotating shift pattern, including mornings, afternoons, evenings, and weekends. The position involves working in a fast-paced environment, handling multiple tasks simultaneously, and meeting deadlines.

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