
Clinical Operations Manager
3 days ago
At a leading health and care organization, we are redefining the delivery of better patient outcomes in local communities.
Our team prioritizes personalized best-practice clinical service triaging, prioritization, and referral reviews across various programs to match the right resource with the right need at the right time.
As a key member of our team, you will oversee a high-performing clinical scheduling unit, combining your clinical expertise with day-to-day operational leadership. You will manage referral flows from hospitals, aged care, and internal partners, translating them into clinically guided service accounts.
Key responsibilities include:
- Managing referral flows and translating them into clinically guided service accounts
- Supporting and coaching your team to ensure smooth day-to-day operations
- Responding to clinical queries and escalating issues as needed
- Ensuring workload allocations are optimized and efficient
Requirements:
- Tertiary qualifications in Allied Health or Nursing with current registration
- Proven experience in a leadership capacity (e.g., NUM, Shift Leader)
- Strong operational mindset with a proactive approach
- Scheduling and rostering experience (highly desirable)
- Proficiency in Microsoft 365 and familiarity with Salesforce or other CRMs
Success looks like:
- Confidently translating clinical referrals into efficient, quality care outcomes
- Uplifting your team's capability in scheduling, triage, and clinical interpretation
- Contributing to workforce planning and system improvements
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