Technical Support Specialist for Advanced IT Infrastructure
1 week ago
We are seeking a skilled Technical Support Specialist to join our team in providing advanced IT infrastructure support to our customers.
About the Role:
- Provide personalized face-to-face technical support at both first and second levels, delivering troubleshooting solutions with a professional demeanor.
- Assist customers across all levels of the organization, from frontline staff to executive management, ensuring a seamless support experience.
- Offer mobility support for various devices, including troubleshooting app installations and connectivity issues on phones, tablets, and laptops.
- Handle desktop and application support, as well as peripheral and hardware assistance for printers, keyboards, mice, webcams, and more.
- Provide expertise in MS Teams and Cisco video conferencing support, AV setup, and meeting room technology.
- Support core applications such as Office 365 apps and desktop software like Edge, Chrome, and Active Directory.
- Collaborate with incident management in Service Now and assist new starters with their technology setup on Day 1.
- Work alongside the IT Service Desk and SmartBar team to restore service efficiently and contribute proactively to the management of knowledge bases and self-service articles for continuous improvement.
- Experience working in a first or second level IT support role for 1 year minimum.
- Demonstrated Customer Service skills with a strong focus on the customer.
- Experience supporting mid to executive level customers.
- Qualification in Information Technology (desirable).
- Demonstrate in-depth knowledge of Desktop, Mobility and Peripheral technologies.
- High level of oral and written communication skills.
- Experience supporting meeting room and VC technology.
- A good understanding of infrastructure platforms and technologies.
- Strong technical background with high-level troubleshooting skills.
Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:
- Employee rewards - exclusive offers on over 400 of Australia's large retailers.
- Employee discounts - discounts across our brands and various products.
- Study support - We encourage external learning and offer study support to eligible employees.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
The salary will be discussed further in the interview process.
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