Technical Support Specialist for Advanced IT Infrastructure

1 week ago


Perth, Western Australia Vero Insurance Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team in providing advanced IT infrastructure support to our customers.

About the Role:

  • Provide personalized face-to-face technical support at both first and second levels, delivering troubleshooting solutions with a professional demeanor.
  • Assist customers across all levels of the organization, from frontline staff to executive management, ensuring a seamless support experience.
  • Offer mobility support for various devices, including troubleshooting app installations and connectivity issues on phones, tablets, and laptops.
  • Handle desktop and application support, as well as peripheral and hardware assistance for printers, keyboards, mice, webcams, and more.
  • Provide expertise in MS Teams and Cisco video conferencing support, AV setup, and meeting room technology.
  • Support core applications such as Office 365 apps and desktop software like Edge, Chrome, and Active Directory.
  • Collaborate with incident management in Service Now and assist new starters with their technology setup on Day 1.
  • Work alongside the IT Service Desk and SmartBar team to restore service efficiently and contribute proactively to the management of knowledge bases and self-service articles for continuous improvement.
Required Skills and Qualifications
  • Experience working in a first or second level IT support role for 1 year minimum.
  • Demonstrated Customer Service skills with a strong focus on the customer.
  • Experience supporting mid to executive level customers.
  • Qualification in Information Technology (desirable).
  • Demonstrate in-depth knowledge of Desktop, Mobility and Peripheral technologies.
  • High level of oral and written communication skills.
  • Experience supporting meeting room and VC technology.
  • A good understanding of infrastructure platforms and technologies.
  • Strong technical background with high-level troubleshooting skills.
Benefits

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

  • Employee rewards - exclusive offers on over 400 of Australia's large retailers.
  • Employee discounts - discounts across our brands and various products.
  • Study support - We encourage external learning and offer study support to eligible employees.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
Estimated Salary: $65,000 - $85,000 per annum

The salary will be discussed further in the interview process.



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