Customer Experience Representative

2 weeks ago


Mascot, Australia The NRMA Full time
Job Overview

SIXT Australia is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent at Sydney Airport.

This is a full-time opportunity that requires flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.

Key Responsibilities
  • Provide exceptional customer service, creating a positive experience for all customers
  • Open and close rental agreements, ensuring accurate and efficient processing
  • Sell additional over-the-counter rental products, driving revenue growth
  • Manage reservations and organize fleet, ensuring seamless operations
  • Maintain a clean and safe working area, adhering to company standards
Requirements
  • Flexibility to work a varied schedule, including evenings and weekends
  • Exceptional customer service skills and/or experience
  • Enthusiastic and driven individual who strives to exceed targets
  • Excellent verbal and written communication skills
  • Strong attention to detail with a good work ethic
  • Current unrestricted Provisional or Full Driver's Licence
  • Full working rights in Australia
What We Offer
  • A competitive hourly rate, plus shift loadings and monthly incentives
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on all NRMA insurance products, including car, home, and travel
  • Uniform and staff car parking provided
  • A ME Day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
  • Employee Referral Program, where you may be eligible for a $2,000 referral bonus payment
About Us

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.

We're excited to hear from you if you're ready to rev up your career and be the driving force behind happy customers.



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