Customer Service Representative

2 days ago

Port Hedland, Australia Komatsu Australia Full time
Job Description

We are seeking an experienced Customer Service Representative to join our team in Port Hedland, WA. This is a rewarding opportunity to work in a dynamic environment where you will be responsible for parts sales, order management, deliveries, and warehousing.

The successful candidate will have excellent communication skills, be able to thrive under pressure, and demonstrate resilience and composure in challenging situations. As a key member of our team, you will play a vital role in ensuring seamless operations and delivering exceptional customer experiences.

Key Responsibilities
  • Provide exceptional customer service through effective communication and problem-solving skills.
  • Manage parts sales, including taking orders, processing payments, and resolving customer inquiries.
  • Coordinate delivery and warehouse operations to ensure timely and accurate dispatch of products.
  • Collaborate with internal teams to meet business objectives and improve processes.
Requirements
  • Demonstrated experience in customer-facing roles, preferably in a fast-paced sales environment.
  • Intermediate computer skills and proficiency in CRM software.
  • Current driver's license and ability to work flexible hours as required.
  • Strong teamwork and communication skills, with the ability to work independently.
Benefits

Komatsu Australia offers a competitive remuneration package, including:

  • A salary range of AU$60,000 - AU$80,000 per annum, dependent on experience.
  • A comprehensive benefits program, including income protection insurance and company-funded training.
  • Ongoing professional development opportunities to enhance your skills and career prospects.
About Us

Komatsu Australia is a leading Original Equipment Manufacturer (OEM) committed to delivering exceptional customer experiences. Our company values include a strong focus on safety, innovation, and collaboration.

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