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Cybersecurity Career Opportunity

3 weeks ago

Sydney, New South Wales, Australia beBeeCybersecurity Full time $90,000 - $120,000
Job Title:

Cybersecurity Account Manager

Job Description:

As a key member of our account management team, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You will work closely with executive leadership and information security experts to ensure customer satisfaction and desired business outcomes.

Key Responsibilities:
  • Manage a portfolio of existing customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).
  • Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
  • Present, discuss, and demonstrate cyber threat defense solutions to CISOs and information security experts as required.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.
  • Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
  • Analyze customer engagement levels to assess risk and execute action plans to progress account health.
  • Manage customer escalations to resolution, leveraging cross-functional teams within the business.
  • Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members.

Benefits:

  • A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
  • Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
  • Familiarity with enterprise networking technology and a foundational understanding of cybersecurity concepts.
  • Strong time management skills, self-motivation, and the ability to work effectively as part of a team.