Multiskilled Print Specialist

10 hours ago

Perth, Western Australia beBeePrinterTechnician Full time $60,000 - $70,000

Job Overview

A multiskilled printer technician is required to support our exclusive partnerships with leading brands.

  • Service and Maintenance:
    • Install, diagnose, troubleshoot, and repair a wide range of printing and imaging devices.
    • Conduct preventive maintenance and routine inspections to ensure optimal performance of print equipment.
    • Calibrate and configure machines to customer specifications and partner brand standards.
  • Technical Support:
    • Provide remote and on-site technical assistance to resolve customer issues promptly.
    • Educate customers on proper usage, features, and maintenance of print equipment to reduce service calls.
    • Assist in developing user manuals and training materials.
  • Workshop and Field Service:
    • Utilize a showroom and workshop premises as the base for repairs, testing, and parts replacement.
    • Travel to client locations across various regions to provide on-site service, maintenance, and troubleshooting.
  • Inventory and Parts Management:
    • Maintain accurate records of parts, tools, and equipment usage.
    • Manage inventory levels for commonly used parts and tools, ensuring efficient turnaround for repairs and service calls.
  • Customer Service:
    • Build strong relationships with customers through professional, reliable, and friendly service.
    • Address customer concerns and ensure their managed print services are running efficiently.
    • Gather customer feedback to contribute to service improvement initiatives.
  • Collaboration and Training:
    • Work closely with sales and service teams to coordinate service delivery and customer satisfaction.
    • Participate in in-house training and external certification programs to maintain high technical expertise.

Requirements:

  • Proven experience (2+ years) in servicing, maintaining, and repairing printing and imaging devices.
  • Familiarity with network connectivity and print management software is preferred.
  • Basic understanding of office IT infrastructure, networking, and troubleshooting.
  • Strong problem-solving abilities with a commitment to providing excellent customer service.
  • Professional communication skills to interact effectively with customers and team members.
  • Ability to lift, carry, and move print devices and related equipment.
  • Valid driver's license required.

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