Project Manager for Global Customer Satisfaction
6 days ago
- Job Description:
- Voice of Customer (VoC) Programs: Develop and manage VoC initiatives to gather customer feedback, drive insights, and translate them into actionable improvements.
- Customer Feedback Analysis: Collect and evaluate customer feedback from various sources, using it to make informed decisions that enhance the customer experience.
- Advocating for Customer Needs: Represent the voice of the customer in internal discussions, meetings, and decision-making processes. Ensure that customer perspectives are considered and addressed in business strategies and product developments.
To achieve this, you will be responsible for driving customer experience for Channel and Direct customers, developing and managing Voice of Customer initiatives, collecting and evaluating customer feedback, and advocating for customer needs in internal discussions and decision-making processes.
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Customer Success Manager
6 days ago
Melbourne, Victoria, Australia Global-e Full timeA Customer Success Manager at Global-e will be responsible for developing and maintaining strong, long-lasting relationships with assigned clients, working closely with key business executives and stakeholders.The ideal candidate will provide clients with strategic insights based on their performances and market trends, and work collaboratively with...
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Global Customer Success Expert
6 days ago
Melbourne, Victoria, Australia Global-e Full timeAs a Global Customer Success Expert, you will be responsible for developing and maintaining strong, long-lasting relationships with assigned clients, working closely with senior-level executives and stakeholders at Global-e.Key responsibilities include providing strategic insights based on client performance and market trends, collaborating with internal...
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Global Logistics Solutions Architect
2 weeks ago
Melbourne, Victoria, Australia Wisetech Global Limited Full timeAbout the RoleAs a Product Manager at WiseTech Global Limited, you will play a vital role in shaping our accounting product to meet the complex needs of customers worldwide.We are looking for an exceptional individual with a deep understanding of invoicing, tax, and rules of law. You will use this expertise to identify opportunities and turn them into...
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Customer Project Team Manager
2 weeks ago
Melbourne, Victoria, Australia Schneider Electric Full timeCustomer Project Team ManagerLocation: Melbourne, VICAre you passionate about leading projects and driving customer satisfaction? Schneider Electric is seeking a dedicated Customer Project Team Manager to join our vibrant team in Melbourne.Your Mission:In this pivotal role, you will manage customer projects and services across several states and with a...
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Customer Project Team Manager
1 week ago
Melbourne, Victoria, Australia Schneider Electric Part timeCustomer Project Team ManagerLocation: Melbourne, VICAre you passionate about leading projects and driving customer satisfaction? Schneider Electric is seeking a dedicated Customer Project Team Manager to join our vibrant team in Melbourne.Your Mission:In this pivotal role, you will manage customer projects and services across several states and with a...
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Agile Project Manager
2 weeks ago
Melbourne, Victoria, Australia Pyramid Global Technologies Full time**Job Title:** Scrum MasterCompany OverviewAt Pyramid Global Technologies, we are committed to delivering high-quality software solutions using Agile methodologies. As a Scrum Master, you will play a key role in leading our scrum team to achieve customer satisfaction.Key ResponsibilitiesCollaborate with the Product Owner and Development Team: Work closely...
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Global Account Manager
2 weeks ago
Melbourne, Victoria, Australia HH Global Full timeCompany OverviewHH Global is a leading provider of innovative marketing solutions, dedicated to delivering exceptional results for our clients.We are seeking a highly skilled and experienced Senior Account Manager to join our team. As a key member of our account management team, you will be responsible for ensuring that services to our clients are delivered...
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Melbourne, Victoria, Australia Schneider Electric Part timeOverviewSchneider Electric is a leading global company dedicated to fostering an inclusive environment where everyone can thrive. We are committed to making a significant impact and contributing to a sustainable future.About the RoleWe are seeking a highly skilled Project Management Leader for Customer Success to join our vibrant team in Melbourne. As a key...
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Global Customer Service Specialist
1 week ago
Melbourne, Victoria, Australia NES Global Talent Full timeAbout the Job:We are seeking skilled Remote Travel Claims Consultants to manage travel insurance claims and provide outstanding customer service.Key Responsibilities:Manage travel insurance claimsProvide exceptional customer serviceAbout NES Global Talent:NES Global Talent is a specialist recruitment agency committed to supporting travellers worldwide.
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Client Satisfaction Manager
7 days ago
Melbourne, Victoria, Australia Inchcape plc Full timeJob Description SummaryThis is a unique opportunity to join Inchcape plc as a Client Satisfaction Manager, where you will be responsible for managing our Customer Experience Team, driving performance expectations, and ensuring an outstanding sales journey for retail customers.Your key duties and responsibilities will include:Leading and mentoring the...
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Construction Project Manager
3 weeks ago
Melbourne, Victoria, Australia Project Bauteam Full timeXcell homes is a well-established construction company based in Melbourne. We pride ourselves on delivering quality and on-time projects in a safe environment that exceeds customer expectations. We have enjoyed continued growth for many years. As a result, Our company has an urgent requirement for an experienced Project Manager to join their team on a...
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Global Logistics Innovator
2 weeks ago
Melbourne, Victoria, Australia Wisetech Global Limited Full timeRole Overview:We're a global logistics technology company, committed to innovation and customer satisfaction. Our products help multinational businesses operate efficiently in a complex global context.About the Position:As a Product Specialist, you'll be responsible for helping our customers overcome their challenges and achieve their goals. You'll work...
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Global Luxury Packaging Manager
1 week ago
Melbourne, Victoria, Australia HH Global Part timeAbout the JobAs a Senior Account Manager at HH Global, you will play a key role in delivering exceptional service to our clients. Your primary responsibility will be to ensure that services are delivered to specification, meeting the overarching contract SLAs.You will work closely with the Account Director to take the lead role in projects and campaign...
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Experience Improvement Project Manager
2 weeks ago
Melbourne, Victoria, Australia DiDi Global Full timeCX Ops Manager Role ResponsibilitiesDrive market CX strategy, including data collection, market research, and performance improvement initiatives.Collaborate closely with the regional team to prepare strategic plans and ensure alignment with global objectives.Lead strategic projects for the market/region, enhancing customer experience and operational...
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Global Customer Experience Leader
1 week ago
Melbourne, Victoria, Australia ClearCompany Full timeAbout the RoleWe are looking for an experienced professional to lead our global customer support and logistics teams. As Head of Support and Logistics, you will be responsible for optimizing customer service operations, enhancing satisfaction, and ensuring scalable growth.Your primary focus will be on managing a distributed support team, improving key...
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Project Management Assistant
1 week ago
Melbourne, Victoria, Australia Integrated Project Services, LLC Full timeProject Management Assistant Role">We are seeking a skilled Office Administrator to assist our project managers and regional leaders in Melbourne's Central Business District. This is a unique opportunity to contribute to the success of our operations and grow your career.Key responsibilities include:Providing administrative support to project...
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Global Marketing Operations Manager
2 days ago
Melbourne, Victoria, Australia Global Trade Plaza Full timeAbout the RoleWe're looking for a highly skilled Marketing Operations Manager to join our team at Global Trade Plaza. As a key member of our marketing department, you will be responsible for overseeing the strategic and operational aspects of our marketing initiatives.This is an exciting opportunity to work with a leading company in the industry, utilizing...
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Melbourne, Victoria, Australia Thales Group Full timeAt Thales Australia, we harness technology to create a safer, more sustainable, and inclusive world. This pivotal role plays a crucial part in shaping our national quality initiatives by leading a diverse team to drive Quality Improvement efforts and reduce the Cost of Non-Quality in partnership with Domain Leaders and Process Owners.In this challenging...
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Financial Services Manager
7 days ago
Melbourne, Victoria, Australia RB Global Inc. Full timeBranch Manager Role: The Branch Manager is a critical role within RB Global Inc., responsible for delivering business results and driving customer satisfaction.">Main Responsibilities: Your main responsibilities will include managing branch operations, leading teams, and driving business growth. You will also be responsible for maintaining relationships with...
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Customer Experience Project Manager
6 days ago
Melbourne, Victoria, Australia Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...