Project Manager for Global Customer Satisfaction

6 days ago


Melbourne, Victoria, Australia Motorola Solutions Full time
  • Job Description:
  • Voice of Customer (VoC) Programs: Develop and manage VoC initiatives to gather customer feedback, drive insights, and translate them into actionable improvements.
  • Customer Feedback Analysis: Collect and evaluate customer feedback from various sources, using it to make informed decisions that enhance the customer experience.
  • Advocating for Customer Needs: Represent the voice of the customer in internal discussions, meetings, and decision-making processes. Ensure that customer perspectives are considered and addressed in business strategies and product developments.

To achieve this, you will be responsible for driving customer experience for Channel and Direct customers, developing and managing Voice of Customer initiatives, collecting and evaluating customer feedback, and advocating for customer needs in internal discussions and decision-making processes.



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