Travel Industry Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeProfessional Full time $50,000 - $80,000
Overview

The role of Travel Industry Coordinator involves supporting the team with administrative duties, including building relationships with airline and hotel partners. This position is designed to be a stepping stone to more senior roles.

Key responsibilities include working closely with the Account Manager/Directors, preparing client communications, and developing knowledge of travel industry platforms.

Responsibilities
  • Gain an understanding of the client's business and provide support to the Account Manager/Directors in meeting deliverables.
  • Assist in preparing client communications, including weekly meetings and reports.
  • Develop expertise with travel industry platforms for the Account Management department.
  • Provide support to the Account Manager/Directors with day-to-day tasks.
  • Maintain accurate records and update databases with relevant information.
  • Other duties may be assigned based on business needs.
  • Enter contracts and audits into Salesforce.
  • Manage task forces and projects within Salesforce.
  • Schedule acknowledgements and process over maximum capacity items.
  • Handle relocation requests and minutes from Account Management meetings.
  • Deliver training sessions on new hotels and GT systems.
  • Respond to all customer complaints within agreed timelines.
  • Manage CrewCare reporting and SLA management.
  • Support MCC implementation by collecting RFIs and conducting audits.
  • Assist with Accounts Receivable and Airline Payment Assistance.
  • Conduct internal audits of ACES, CrewCare, Salesforce, and HotelExpress.
  • Participate in special projects as required.
  • Undertake COA analysis and provide recommendations.
  • Support Ground Transportation Management and act as out-of-office contact for account managers.
  • Organize site inspections for clients.
  • Competencies:
  • Problem Solving
  • Building Relationships
  • Strategic Thinking
  • Results Driven
  • Customer Focus
  • Technical Capability
  • Communication Proficiency
Required Skills and Qualifications
  • Minimum High School Diploma or equivalent.
  • At least 1 year of experience in the travel industry, working closely with airlines and/or hotels.
  • Strong computer skills, with emphasis on Microsoft Office products, especially Excel.
  • Exceptional verbal and written communication skills.
  • Excellent customer service and client relationship skills.
  • Flexible to work outside core hours based on business demands.
  • Attention to detail and ability to produce high-quality work.
  • Ability to understand and work with diverse cultures.
  • Organized self-starter who can effectively manage workload in a fast-paced environment.
  • Able to multitask and work well under strict deadlines.
  • Ability to positively represent the company in customer-facing situations.
Position Type and Expected Hours of Work

This is a full-time role, working Monday through Friday, normal core business hours, with flexibility to work outside these hours as needed.

Supervisory Responsibility

No supervisory responsibility.

Travel Requirements

This role may require occasional travel within the APAC region.

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