
Tech Support Expert
3 days ago
**About the Role**
We're looking for a talented professional to provide support for HR & Payroll projects.
As a Systems Support Analyst, you will perform analysis, triage, and resolution of Level 2 incidents to provide solutions that assist our HR, Payroll, and IT teams.
This role involves team member/user administration, data integrity management, and user support through documentation and guidance.
**Key Responsibilities**
• Analyze and resolve Level 2 incidents related to HR & Payroll systems.
• Perform system updates and changes to ensure smooth operation.
• Provide user support through documentation and guidance.
• Administer team member/user accounts and manage access control.
• Ensure data integrity by monitoring and resolving any discrepancies.
**Requirements**
• Bachelor's degree in Information Technology, Business Systems, or a related field (or equivalent experience).
• 2+ years in a similar Level 2 support or analyst role, preferably within HRIS or Payroll environments.
• Experience supporting enterprise HR and Payroll Systems.
• Strong understanding of HRIS and Payroll process and data structures.
• Proficiency in user administration and access control.
• Excellent communication and documentation skills.
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