Customer Insights Strategist

6 days ago


Sydney, New South Wales, Australia PEXA Full time
Job Overview

PEXA is a pioneering digital settlement platform that has revolutionized the way property transactions occur in Australia. As a Voice of Customer Manager, you will play a pivotal role in shaping our customer-centric approach.

This role requires an individual who can analyze and interpret complex customer data, driving actionable insights to inform business decisions. Your ability to communicate these findings effectively across various stakeholder groups will be crucial in fostering a customer-driven culture within the organization.

  • Analyze and synthesize Voice of Customer data to determine actionable insights for the PEXA Group.
  • Design, build, and implement a Next Best Action program using customer data to drive business growth, cost reduction, and improved customer experience.
  • Manage the day-to-day Voice of Customer program to deliver insights to the PEXA AU leadership team and committees.

To excel in this position, you should possess excellent analytical, communication, and stakeholder engagement skills. Experience in managing a Voice of Customer program, including liaising with VOC vendors, is highly desirable.



  • Sydney, New South Wales, Australia Publicis Groupe Full time

    Job Description:">The Senior Data Strategist will play a pivotal role in translating data insights into actionable strategies at Publicis Groupe. This position requires collaboration with cross-functional teams, including technology, client service, and creative, to ensure the delivery of data-driven solutions that enhance customer engagement and drive...


  • Sydney, New South Wales, Australia Australian Broadcasting Corporation Full time

    Job DescriptionWe are seeking a highly skilled Data Insights Strategist to drive the strategic development and delivery of audience insights and analytics across the Australian Broadcasting Corporation (ABC).About the RoleEngage with key business partners and senior stakeholders to develop and deliver an enterprise-wide program of work to ensure the business...


  • Sydney, New South Wales, Australia TALENTD Recruitment Full time

    TALENTD Recruitment is seeking a seasoned professional to join their team as a Customer Experience Strategist. This role requires a strong understanding of customer success principles and the ability to drive business growth through effective account management.About the RoleThis is an exceptional opportunity for a motivated individual to take on a...


  • Sydney, New South Wales, Australia Publicis Groupe Sweden Full time

    We are looking for an experienced Senior Data Strategist to join our team at Publicis Groupe Sweden. In this role, you will play a critical part in driving business growth through data insights. You will collaborate closely with cross-functional teams to deliver data-driven solutions that enhance customer engagement and drive revenue growth.Key...


  • Sydney, New South Wales, Australia SevenRooms Full time

    About the PositionWe are seeking a Customer Success Strategist to join our team at SevenRooms. As a Customer Success Strategist, you will be responsible for driving revenue growth and customer satisfaction by developing and executing account strategies to drive upsells, cross-sells, and expansion opportunities within existing accounts.This role requires a...


  • Sydney, New South Wales, Australia Elsevier Full time

    Customer Success StrategistWe are seeking a Customer Success Strategist to join our team at Elsevier. This role will be responsible for providing expertise and consultative support for our customers through partnership with the Customer Success Manager (CSM) in alignment with the post-sales customer journey.The ideal candidate will have a strong background...


  • Sydney, New South Wales, Australia Yotpo Full time

    About the RoleWe are looking for a skilled Customer Growth Strategist to join our team. As a Customer Growth Strategist, you will be responsible for driving customer growth and satisfaction through strong relationships with our clients.Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be...


  • Sydney, New South Wales, Australia News Corporation Full time

    Job OverviewWe are seeking a talented Digital Product Strategist to join our team at News Corporation.About the RoleThis is an exciting opportunity to lead end-to-end product management, from research and planning to product development and delivery. As a Digital Product Strategist, you will work closely with senior leaders to drive growth initiatives and...


  • Sydney, New South Wales, Australia Publicis Groupe Sweden Full time

    The Senior Data Strategist role at Publicis Groupe Sweden is a pivotal position that involves harnessing the power of data insights to fuel strategic growth for clients. As part of our Intelligence team, you will collaborate closely with cross-functional teams to deliver data-driven solutions that enhance customer engagement and drive revenue growth.Key...


  • Sydney, New South Wales, Australia Amazon Full time

    **Overview:** Amazon Ads is dedicated to driving measurable outcomes for brands and agencies through advertising. Our ad solutions, including sponsored content, premium video, audio, and custom ads, leverage Amazon's innovations and insights to engage audiences.As a Senior Video Advertising Strategist, you will work with account, product, business, sales,...


  • Sydney, New South Wales, Australia myGwork - LGBTQ+ Business Community Full time

    About the RoleAs a key member of our team, you will drive research initiatives to support business growth and innovation. Your focus will be on identifying market potential, emerging customer use cases, and acquisition opportunities. You will work closely with internal teams to deliver data-driven insights that inform strategic business...


  • Sydney, New South Wales, Australia black Full time

    **About the Close the Loop Group**The Close the Loop Group is a vital part of the User Voice supergroup, responsible for amplifying user voices throughout Canva and collaborating with other teams to ensure seamless user experiences.Our team uses analysis of direct user feedback channels like support tickets, social media feedback, and in-product surveys to...


  • Sydney, New South Wales, Australia Stripe Full time

    At Stripe, we're looking for a seasoned Customer Success Strategist to lead our efforts in driving meaningful growth and innovation on our platform. As a key member of our Professional Services team, you will be responsible for delivering program management expertise based on experience, continuous learning, and in-depth knowledge of our products and...


  • Sydney, New South Wales, Australia TSHR Full time

    TSHR is a forward-thinking, inclusive brand that celebrates diversity in fashion. As the Digital Marketing Strategist, you'll lead the development and execution of dynamic marketing strategies to enhance brand visibility and engage customers across multiple channels.This is a mid-senior level position designed to drive business growth and commercial...


  • Sydney, New South Wales, Australia Finiti Partners Full time

    Key Performance Indicators (KPIs)The Customer Relationship Strategist will be measured on the following KPIs:Meet or exceed set sales volume targets, both overall and within individual product categories.Attain budgeted gross profit targets, ensuring growth within each product category.Develop and maintain strong, long-term relationships with key foodservice...


  • Sydney, New South Wales, Australia UMENCO TALENT PTY LTD Full time

    This swim and ready-to-wear brand is renowned for its contemporary silhouettes, luxurious fabrics and exceptional craftsmanship.About the RoleUMENCO TALENT PTY LTD is seeking an experienced Ecommerce Strategist to join their team. ResponsibilitiesDevelop and execute comprehensive ecommerce strategies to drive sales growth and expand the online presence of...


  • Sydney, New South Wales, Australia Canva Full time

    Welcome to Canva's B2B product marketing team, where we empower businesses to achieve their goals through our world-class products and tools.We're seeking a seasoned Product Marketing Strategist to drive insight-backed solutions messaging, go-to-market strategies, and sales enablement for different segments.Your primary focus will be on researching the...


  • Sydney, New South Wales, Australia Montu Full time

    Job Description:As a Customer Experience and Loyalty Strategist, you will play a key role in leading the development of our B2B CRM strategy. This includes creating multi-channel campaigns that drive customer loyalty and retention, while increasing the lifetime value of our pharmacy partners.This role requires close collaboration with data, product, design,...


  • Sydney, New South Wales, Australia NSW Government Full time

    We are looking for a highly skilled Digital Channel Strategist to join our team at the NSW Government. As a member of the OneCX program, you will be responsible for managing program-wide risks and designing process improvements to mitigate risks.You will work closely with Product Owners to analyze benefits and other program-wide KPIs, including designing...

  • Senior CX Strategist

    13 hours ago


    Sydney, New South Wales, Australia INNOCEAN Australia Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from INNOCEAN AustraliaPeople and Culture Lead @ INNOCEAN Australia | AHRI Professional MemberABOUT INNOCEANInnocean is the biggest agency you've never heard of. With 31 offices and more than 3000 employees in 21 countries....