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Chief Process Officer

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $180,000 - $200,000
Process Improvement Leader

Our organization is seeking a skilled Process Improvement Leader to spearhead the optimization of our customer operations processes. This dynamic individual will be responsible for driving process refinement, implementing cutting-edge automation tools, and leading a high-performing team of customer operations professionals.

  • Key Responsibilities:
  • Refine customer support processes to eliminate inefficiencies and elevate service quality.
  • Implement automation tools to streamline workflows and boost customer satisfaction.
  • Lead and develop a diverse team of customer operations professionals and influence executive decision-making.
  • Proactively identify and mitigate operational risks impacting service, security, and compliance.
  • Measure success using data and KPIs to fuel ongoing enhancements.

Requirements:

  • Proven expertise in customer operations, process optimisation, and technology management.
  • Hands-on experience with platforms like Zendesk, Salesforce, or FrankieOne and automation tools.
  • Strong leadership, communication, and project management skills.
  • Analytical mindset with a passion for data-driven decision making.
  • Ability to innovate and challenge the status quo to create impactful solutions.

What We Offer:

  • A flexible work environment with financial assistance to set up your home office.
  • A comprehensive benefits package, including generous leave options and access to discounts and vouchers from leading retailers.
  • A commitment to diversity and inclusion, with opportunities for professional growth and development.

Join Our Team:

We are an equal opportunity employer, committed to creating a workplace culture that values diversity, equity, and inclusion. If you are passionate about process improvement and customer operations, we encourage you to apply for this exciting opportunity.