Customer Service Coordinator
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator at UniLodge @ UC – Campus West. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive resident experience.
Key Responsibilities- Provide exceptional customer service to residents, responding to their queries and concerns in a timely and professional manner.
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
- Monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed.
- Coordinate and execute administrative duties, including incoming and outgoing mail, filing, and other tasks as required.
- Eligibility to work in Australia.
- National Police Check (completed within the last 3 months).
- Working with Children Check ACT.
At UniLodge, we pride ourselves on creating a welcoming and inclusive community for our residents. We are committed to providing a safe, secure, and healthy living environment, and we are seeking like-minded individuals to join our team. As a valued member of our team, you will have access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support your wellbeing.
We invite you to learn more about working with UniLodge and discover the opportunities available to you. If you are passionate about delivering excellent customer service and creating a positive resident experience, we encourage you to apply for this exciting opportunity.
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