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Sydney Community Ambassador
1 month ago
WeWork's Community team is a vital part of our business, dedicated to empowering our members to achieve their goals.
Job SummaryThis role focuses on delivering an exceptional member experience at your WeWork location. As a key member of our Community team, you will be responsible for ensuring that we meet the needs of our members and maintain our high standards.
Your Responsibilities- Develop and execute strategies to engage members and drive retention, including quarterly conversations with owned accounts and regular check-ins to understand their ongoing experience.
- Anticipate and respond to member and guest needs, utilizing relevant information to enhance and personalize their experience.
- Address issues promptly, following our model for issue resolution and ensuring that proposed solutions meet members' needs.
- Collaborate with the Sales team to support front desk coverage and ensure consistent coverage during business hours.
- Conduct pre-move-in meetings with new accounts to ensure a smooth transition.
- Complete the New Member Orientation process and curate on-boarding materials for new members.
- Cultivate relationships with member companies, providing tailored support and addressing operational duties as needed.
- 3-5 years of experience in hospitality or a related field.
- Proficient local language and cultural understanding.
- Excellent interpersonal and networking skills.
- Strong verbal and written communication skills.
- Organizational skills with the ability to multitask projects from start to finish.
Estimated Salary: $65,000 - $85,000 per year
Benefits and PerksWeWork offers a dynamic and inclusive work environment, competitive salary, and opportunities for growth and development.
About YouWe're looking for someone who shares our passion for delivering exceptional member experiences and has a proven track record of success in hospitality or a related field.