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Information Technology Specialist
3 weeks ago
The ideal candidate will provide generalised support for the school's IT environment, front line service delivery to customers, and expert technical support for various platforms. They will be responsible for administering the help desk system, triaging tickets, and managing IT assets.
Key Responsibilities- Provide technical support for laptop program, mobile, and desktop computing
- Respond to customer service requests within agreed service level agreements
- Operate the School's Service Desk and drive the 'student first' experience
- Implement and support audio-visual platforms in use at the School
- Work collaboratively with other IT support staff and members of the support services team
- To hold relevant tertiary qualifications or relevant experience in IT or related fields
- To have high-level expertise in technical support of tablet PC and desktop computing and audio visual in a corporate environment
- To demonstrate knowledge of IT service management methodologies (ITIL)
- To demonstrate ability to work collaboratively to achieve school objectives
- To have proven ability to effectively communicate in both written and verbal means
- Competitive salary structure
- Access to salary packaging options
- Opportunities for professional development and learning opportunities
- Access to rewards and benefits via external providers
We are a non-denominational boys' school of about 2000 students (Years 5 to12) overlooking the Brisbane CBD. We maintain a 150-year strong tradition of academic excellence, extensive cocurricular activities, and student wellbeing programs.
