Information Technology Operations Manager

2 weeks ago

Brisbane, Queensland, Australia MuraConnect Full time
Information Technology Operations ManagerInformation Technology Operations Manager

Direct message the job poster from MuraConnect

Operating in the Aged Care and Health care industry this organisation provides a full range of health care services including at home care, aged care, retirement villages and dementia care etc.

About the Role

To ensure the smooth and efficient operation of the organisation's ICT infrastructure and services. This role is pivotal in overseeing IT system maintenance, managing outsourced partners, and ensuring prompt and effective service delivery. The ICT Operations Manager is responsible for maintaining high service quality, minimising system downtime, and supporting the organisation's business objectives through efficient IT management and service delivery.

Responsibilities:

  • Champion high standards of customer service for both internal and external stakeholders.
  • Collaborate with senior management to align ICT initiatives with broader operational goals.
  • Act as a key contributor to the delivery of ITIL-aligned service management processes.
  • Deliver high-quality technical support and contribute specialist knowledge to assigned tasks.
  • Oversee the day-to-day operations of the IT department, ensuring availability, functionality, security, and backup integrity across all IT systems.
  • Manage ICT vendor relationships, contracts, and enforce service level agreements (SLAs).
  • Identify, assess, and manage ICT-related operational risks.
  • Contribute to the development and maintenance of department policies, procedures, and documentation.
  • Ensure compliance with internal departmental and broader organisational policies.
  • Support business continuity and disaster recovery efforts for all IT systems.
  • Foster effective collaboration within the IT team and across departments.

Skills and Experience:

  • Demonstrated experience in delivering a high level of customer service
  • Proven ability to identify, assess, and resolve client issues in a timely, and customer-focused manner.
  • Experience working in an ITIL aligned / highly compliance driven environment
  • Experience working within multi-disciplinary ICT teams to ensure successful service delivery.
  • Demonstrated leadership capability, with the ability to inspire, manage, and develop a high-performing IT team.
  • Experience in an IT outsourced / MSP model highly desirable.
  • Experience in managing third-party IT vendors, contracts, and ensuring compliance with service level agreements (SLAs).
  • Ability to develop, implement, and enforce IT policies, procedures, and processes - ITIL
  • Strong incident management skills, including leading response efforts and continuous improvement
  • Track record of ensuring IT service delivery meets or exceeds established SLA benchmarks

This is an exciting role where you can use your skills, knowledge and personal attributes to really make difference. You will be well rewarded with a very competitive salary whilst working in an industry where you will be supporting the wider community as well.

Please note this role is only open to candidates based in Brisbane.

For more information call Paul Thomson on 0415 176 085 or send your resume to paul.t@muraconnect.com.au

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesNursing Homes and Residential Care Facilities and Hospitals and Health Care

Referrals increase your chances of interviewing at MuraConnect by 2x

Get notified about new Information Technology Operations Manager jobs in Brisbane, Queensland, Australia.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Information Technology Operations Manager

    2 weeks ago

    Brisbane, Queensland, Australia Esri Australia Full time

    Information Technology Operations Manager Join to apply for the Information Technology Operations Manager role at Esri Australia Information Technology Operations Manager Join to apply for the Information Technology Operations Manager role at Esri Australia Direct message the job poster from Esri Australia Esri Australia is the exclusive local distributor of...

  • Information Technology Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia Esri Australia Full time

    Information Technology Operations ManagerJoin to apply for the Information Technology Operations Manager role at Esri AustraliaInformation Technology Operations ManagerJoin to apply for the Information Technology Operations Manager role at Esri AustraliaDirect message the job poster from Esri AustraliaEsri Australia is the exclusive local distributor of...

  • Information Technology Operations Manager

    3 weeks ago

    Brisbane, Queensland, Australia Esri Australia Full time

    Information Technology Operations ManagerJoin to apply for the Information Technology Operations Manager role at Esri AustraliaInformation Technology Operations ManagerJoin to apply for the Information Technology Operations Manager role at Esri AustraliaDirect message the job poster from Esri AustraliaEsri Australia is the exclusive local distributor of...

  • Information Technology Support Engineer

    4 weeks ago

    Brisbane, Queensland, Australia AVASO Technology Solutions Full time

    1 week ago Be among the first 25 applicantsJob Opportunity: Field Support Engineer at AVASO TechnologyLocation: Brisbane, Queensland, AustraliaEmployment Type: Part-TimeCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering...

  • Information Technology Security Manager

    3 weeks ago

    Brisbane, Queensland, Australia KBR, Inc. Full time

    Join to apply for the Information Technology Security Manager role at KBR, Inc.1 week ago Be among the first 25 applicantsJoin to apply for the Information Technology Security Manager role at KBR, Inc.At KBR – We do things that matter.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Information Technology Security Manager

    4 weeks ago

    Brisbane, Queensland, Australia KBR, Inc. Full time

    Join to apply for the Information Technology Security Manager role at KBR, Inc.1 week ago Be among the first 25 applicantsJoin to apply for the Information Technology Security Manager role at KBR, Inc.At KBR – We do things that matter.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Information Technology Security Manager

    4 weeks ago

    Brisbane, Queensland, Australia KBR Full time

    Title:Information Technology Security ManagerAt KBR – We do things that matter.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.KBR is proud to work with its customers across...

  • Information Technology Security Manager

    3 weeks ago

    Brisbane, Queensland, Australia KBR Full time

    Title:Information Technology Security ManagerAt KBR – We do things that matter.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.KBR is proud to work with its customers across...

  • Information Technology Infrastructure Manager

    4 weeks ago

    Brisbane, Queensland, Australia SunPork Group Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SunPork GroupRecruitment Business Partner | Talent Acquisition | Organizational Growth | Connecting Passionate Talent with the Perfect OpportunitiesDue to rapid company growth, we now have a fresh opportunity for a new IT Infrastructure Lead to join our team,...

  • Information Technology Infrastructure Manager

    4 weeks ago

    Brisbane, Queensland, Australia SunPork Group Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SunPork GroupRecruitment Business Partner | Talent Acquisition | Organizational Growth | Connecting Passionate Talent with the Perfect OpportunitiesDue to rapid company growth, we now have a fresh opportunity for a new IT Infrastructure Lead to join our team,...