Retail Area Director

2 weeks ago

Canberra, ACT, Australia Telstra Full time
About the Role

The Retail Area Manager will be accountable for the following Telstra retail Store locations - ACT, Queanbeyan, Griffith, Wagga Wagga & Young.

This is a strategic leadership role that requires the successful candidate to be located in Canberra.

Key Responsibilities
  • Strategic Leadership
    • Develop and deliver business plan initiatives to meet and achieve targets for each half of the financial year.
    • Manage and monitor growth, sales, expenses, inventory, and results, identify and address any performance gaps, and report on store performance in line with the established reporting cadence.
    • Manage profitability and contribution against budget at both a store and area level, proactively identifying and addressing any gaps.
  • Operational
    • Monitor and investigate compliance against central operating standards and processes, conduct regular audits, and manage performance to drive consistency and improve operational excellence.
    • Drive the effective implementation of the agreed customer sales model along with other Telstra Retail wide change/launch activities.
    • Maintain a visitation schedule that enables you to spend the majority of your time in stores, focusing on people development, store performance and compliance, and Doing Good Business Responsibly.
  • Market Leadership
    • Drive market administration including Out of Lease Line activity, local community engagement, media and marketing, win back and other specific campaign targets.
    • Support national marketing campaigns at local level, using your understanding of the local market to plan and execute variations (e.g. store design and visual merchandising) that maximise performance.
    • Build local relationships and involvement as required to become embedded in local communities and support brand engagement activities.
  • People Management
    • Guide, coach and mentor your Store Managers on innovative, best practice methods to improve sales performance and drive profit while meeting customer needs.
    • Promote staff development through training, cross-training, and ongoing career planning, including ongoing sales and product service training to meet business and customer needs.
    • Recruit store managers, and support them in undertaking their own recruitment activity, to attract the right talent and maintain the right workforce mix.
    Requirements
    • Extensive People Leadership Experience in managing retail sales teams for multiple sites.
    • Strong stakeholder engagement skills.
    • Ability to filter and prioritize information received from the senior management team and deliver the information to teams clearly.
    • Strong business planning and business partnering skills.
    • Demonstrated experience with managing complex matters and delivering effective outcomes.
    • Strong sense of self awareness and mature resilience skills.
    • Ability to identify business problems and translate them into solutions to improve the customer experience, productivity etc.
    • Team orientated with strong interpersonal skills.

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