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Retail Area Manager NSW/ACT Region 9
2 months ago
Job Overview
We are seeking an experienced Retail Area Manager to lead our team in the NSW/ACT Region 9. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.
Key ResponsibilitiesStrategic Leadership
- Develop and execute business plans to achieve sales targets, maximize sales opportunities, and drive new business.
- Monitor and analyze store performance, identifying areas for improvement and implementing corrective actions.
- Manage profitability and contribution at both store and area levels, proactively addressing any performance gaps.
Operational Excellence
- Ensure compliance with central operating standards and processes, conducting regular audits and managing performance to drive consistency and excellence.
- Implement effective customer sales models and drive the adoption of Telstra Retail wide change/launch activities.
- Maintain a regular visitation schedule to focus on people development, store performance, and compliance.
Market Leadership
- Drive market administration, including Out of Lease Line activity, local community engagement, media, and marketing.
- Support national marketing campaigns at a local level, using market understanding to plan and execute variations that maximize performance.
- Build local relationships and involvement to become embedded in local communities and support brand engagement activities.
People Management
- Guide, coach, and mentor Store Managers on innovative methods to improve sales performance and drive profit while meeting customer needs.
- Promote staff development through training, cross-training, and ongoing career planning, including sales and product service training.
- Recruit and support Store Managers in attracting the right talent and maintaining the right workforce mix.
Requirements
- Extensive people leadership experience in managing retail sales teams for multiple sites.
- Strong stakeholder engagement skills and ability to prioritize information.
- Strong business planning and partnering skills, with experience in managing complex matters and delivering effective outcomes.
- Strong sense of self-awareness and mature resilience skills, with the ability to identify business problems and translate them into solutions.
- Team-oriented with strong interpersonal skills and a passion for delivering exceptional customer experiences.
About Us
Telstra Corporation is a leading telecommunications company committed to delivering exceptional customer experiences and driving business growth. We are a dynamic and innovative organization that values diversity, inclusion, and employee development.
