Monitoring Security Specialist

6 days ago


Perth, Western Australia beBeeCustomerService Full time $70,000 - $85,000

Job Title: Monitoring Operator

This is a challenging and rewarding role for a calm and engaging individual to join our team in the call centre which operates 7 days a week 24/7 located in Jandakot. The role is ideal for someone who can commit to work rotating 12-hour day and night shifts, on 4 days on 4 days off 4 nights on 4 nights off roster.

The 12-hour shifts will be either 6:00am – 6:00pm or 6:00pm – 6:00am and additional shifts may be offered at short notice to cover absenteeism or annual leave.

Key Responsibilities
  • Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures
  • Effectively communicating with internal and external customers including Emergency Services
  • Working with and supporting different areas within the business, including our Customer Service team
  • Obtaining and evaluating all relevant information to handle enquiries and complaints and performing customer verifications
  • Ensuring all alarm events are actioned
Requirements
  • Strong customer service background (face to face or phone), ideally within monitoring, emergency or help call centre
  • Australian or New Zealand Citizenship or Permanent Resident
  • Team Player
  • Calm mannered, high attention to detail and a professional attitude
  • Ability to deal with a broad range of enquiries
Benefits
  • Excellent work life balance – 4 on 4 off – day and night shifts
  • A good hourly rate and structure with overtime
  • 5 weeks annual leave
  • Supportive team structure with all training provided

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