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Client Service Expert

2 weeks ago

Hobart, Tasmania, Australia beBeeSupport Full time $53,788 - $76,323
About the Opportunity

We are seeking a skilled professional to fill a Client Solutions Specialist position.

  • You will serve as the primary point of contact for clients, providing timely and effective support across various communication channels.
  • The ideal candidate will have prior experience in a client-facing role, with a proven track record of delivering high-quality service.
Your Key Responsibilities
  1. Client Enquiries: You will take ownership of client enquiries, ensuring timely and effective resolution.
  2. Multiple Systems Navigation: You will navigate multiple systems and tools to access, update, and process client information accurately.
  3. Administrative Tasks: You will perform administrative and data entry tasks with a strong focus on detail and accuracy.
  4. Client Engagement: You will engage clearly and empathetically with clients and internal stakeholders.
  5. Team Collaboration: You will work collaboratively to improve service delivery and remove inefficiencies.
  6. Compliance and Governance: You will meet all compliance and governance expectations, including accurate record-keeping and timely completion of training.
About You

We are looking for individuals with:

  • Prior experience in a client service or client-facing role.
  • Proficiency in Microsoft Office and confidence using online systems.
  • Strong written and verbal communication skills.
  • Excellent attention to detail, especially in data processing and administration.
  • Ability to manage your time effectively and prioritise in a fast-paced environment.
  • A proactive, adaptable approach to learning and problem-solving.
  • Reliability, honesty, and commitment to delivering on promises.
  • A collaborative attitude and willingness to share feedback and ideas.
What We Offer

We value diversity and inclusion in our team.

If you need assistance or an adjustment during the application process, please reach out.